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~ City of Austin Founded by congress. Reputiic of Texas. \839 ~unicipal Building. Eighth at Colorado. Po. Box 1088. Austin.Texas 78767 Telephone 512147ï-6511 npn 1 11, 1 Yt:t. TO WHOM IT HAY CONCERN: RE: Períormance of the Texas Health Plan The CIty of MustIn has been very pleased In ItS relatIonshIp \Tlt~ the Texas Health Plan organIzatIon, formerly knov as the Central Texas Hea:th Plan. SInce October ~983. the Clty has offered Its employees the opportunIty to enroll In the Texas Health Plan iTHP) as a medlcal coverage cholce. Throughout the years, ve have conslstently experIenced outstandIng serVIce from the THP employees vho have often gone out of theIr yay to provIde excellent custoll.er serVlce to the CIty of hUStln. DurIng the perIod of tIme vhen the Texas Health Plan vas goIng through some organ:zatlona~ cnanges. THP vas cancId wltn Clty offICIals, alvays Kep: us aoreast of tnelr sItuatIon and reassured us that tneIr short and lo~g te;m stra:eçIes ,!O~~: ;esu:t In the plan oeco~lng Detter tnan 1n prevIOUS y~ar~. Addltlonally, THP vorked vlth the Clty'S Benefì~s DIvIsion to help educate Clty employees on the sltuatlon at ~H? anc the dlrê:~lon In ~nlch the ~~an ...'as go:ng. I knov that any of my staff memDers or myself can cal~ upon tne stat! a: the T~xa~ health P~an c:::ces :0 prevIae u~ VItn :n~ most ~o~~teous an~ expe::ent servIce, vnet~er ~ne need IS COffiffiUn¡Cat:on materIals, aSsIstance :n resolvIng employee concerns or support In the annual Open Enrollment perlo~ or :n çro~p presen~atlons. au; expectatlo~s 0: the Texas Health P~an are hlÇh Decause cne leve~ or serVlce provldea to the C:ty of ~US:1C and l:S emp~oyee~ t~roug~out t~e iea;s have Deen no less than excellent. It yo~ vo~~c :l~e :0 ClSCUSS the per:ormance of tne Texas ~eal:n ~.an :~ tu~tne; ae:all, co ~ot nesltate to call me at i512) ~~5-1C20. ~~ ~~lla Hernance: ~ benefIts Manager .-: / Human Resource::