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• Central Department Users are responsible for attending each relevant class. Each class is <br />scheduled to be conducted one time. Rescheduling a class due to absences or interruption may <br />cause overages in the training budget and may affect the overall training schedule. <br />End User Training <br />Tyler's will train all Central Department users and will train City trainers to perform ongoing training of <br />Decentralized End Users. If the City would like Tyler to complete the training for additional <br />decentralized end users, rather than utilizing City trainers, the Project Managers will work together to <br />identify appropriate training days that were included in the contract for this training using the contract <br />change process. The City will be responsible for notifying the users of the training schedule and <br />coordinating the training facilities for hands -on end user training. <br />E.1.7.1 Training Materials <br />The Policy & Procedure documents developed by Tyler Consultants will be utilized as the primary <br />training material for the Project Team and Subject Matter Experts. These documents provide step -by -step <br />direction for completion of processes and give session attendees a way to follow along with the Tyler <br />Consultant's training and see new procedures clearly outlined. These documents also provide guidance as <br />Subject Matter Experts practice the processes they have learned and perform testing throughout the <br />project. <br />As part of the delivery of modifications (program modifications and interfaces) Tyler will deliver an <br />outline defining the set up requirements, processing steps and other details related to successful use of <br />modifications. <br />Tyler will provide detailed Conversion schemas as a guide to the types of data that can be converted, the <br />specific fields available in Munis and other significant information. These schemas are distributed for all <br />purchased conversions and help guide the data mapping process. <br />Training Roles and Responsibilities <br />Training Roles <br />Project team training delivery <br />Lead <br />Participate <br />Technical team training gap identification <br />Lead <br />Participate <br />Development of end -user training strategy document <br />Lead <br />Participate <br />Computer -based training delivery <br />Lead <br />Participate <br />Train - the - Trainer course development <br />Lead <br />Participate <br />Identify users for Train - the - Trainer classes <br />Participate <br />Lead <br />Schedule users for Train - the - Trainer classes <br />None <br />Own <br />Train - the - Trainer delivery <br />Lead <br />Participate <br />CITY OF SAN MARCOS, TX PAGE 50 OF 62 <br />ERP PROJECT- FINAL SOW <br />