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Section e Management (Standard) <br />®1 ®1 Overview of Standard Change Management Effort <br />Included in the Project Management Plan, is the Change Management Plan. This plan provides a basis <br />for organizational change management (CM) for use throughout the implementation. It includes a CM <br />Overview, Diagnostic Tools, a CM Communication Plan, and CM Resistance Tools. During project <br />planning, the Change Management plan template will be thoroughly reviewed with the City Project Team <br />and the plan for managing change will be incorporated into the overall Project Management Plan. <br />F.I.2 Scope of Change Management Effort <br />Included in the implementation is the plan template, Project Management planning session, and the tools <br />for City use, described above. Change Management Coaching throughout the project is the responsibility <br />of the City Project Team and Management. Additional Change Management Consulting services are <br />available from Tyler at an additional cost. <br />®1 ®3 Roles and Responsibilities <br />No specific project roles are assigned to the standard Change Management offering. However, the City <br />Project Team and Managers should become familiar with the aspects of Organizational Change <br />Management and implement the management plan as decided in the project planning session. This will <br />include coaching users on process changes, surveying users to verify acceptance and understanding of the <br />changes, and following up with users on utilization of the changes throughout the implementation and <br />after go -live. <br />Note: Tyler offers an optional Change Management services in which our certified Change Management <br />Coach(es) will work with the City throughout the project to prepare for, monitor and review <br />organizational change. <br />CITY OF SAN MARCOS, TX PAGE 52 OF 62 <br />ERP PROJECT- FINAL SOW <br />