Res 2013-196/Approving an agreement w/Tyler Technologies, Inc. for a Financial and Human Resources software and application system

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subsequent updates of the project plan at the regularly scheduled project meetings. The City will be involved in reviewing and providing necessary feedback and inputs as requested by the Tyler project manager The City project team will participate with the Tyler Project Manager in the Project Kickoff meeting to discuss the project approach and expectations. The Project Planning Services line item in the contract covers the development of the Project Management Plan at the onset of the project. Standard Project Management throughout the project is not billable. 11,1,3 Facility Requirements The following outlines major assumptions surrounding the Facility used for the Project: • The City will provide a room to be used as a training lab for Tyler staff to transfer knowledge to City resources as well as a place for City staff to practice what they have learned. • The room is to be set up in a classroom setting. The number of workstations in the room is to be determined by the City. It is Tyler's recommendation that every person attending a scheduled session with a Tyler Implementer have their own workstation; however, Tyler requires that there be no more than two people at a given workstation. • A workstation is to consist of a computer that has access to the MUNIS training /test database and a printer. • The City is to provide a workstation that connects to Munis for the Tyler trainer conducting the session. The computer must be linked to a projector so everyone attending the session is able to follow the information being communicated. • In addition to computers and a printer, it is recommended that a phone be available in the room as well as a white board with markers and eraser. • The City is responsible to schedule the training room for the sessions conducted by Tyler staff. • Should phases overlap, it may be necessary to make multiple training facilities available. Homework (Post - consulting day project tasks & follow -up) The following outlines major assumptions and activities surrounding the implementation of the MUNIS solution: • Tyler will inform the City the trainee prerequisites that must be completed prior to conducting the session. Tyler will provide notice of any training prerequisites to the City Project Manager ten business days prior to the scheduled training session • Tyler will inform the City project manager after each training or implementation session what tasks that must be completed prior to Tyler personnel returning to the site. • Homework assignments and tasks will also be listed on the Project SharePoint site along with due date and owner • Typical homework items are as follows: • Practice on processes learned • Review any delivered documents prior to attending scheduled training session • Should the City not be able to complete communicated prerequisites or tasks, then to the City project manager is bring it to the attention of the Tyler Project Manager immediately so that assistance can be offered or scheduling be revised. CITY OF SAN MARCOS, TX PAGE 55 OF 62 ERP PROJECT- FINAL SOW