Res 2014-005/Approving a telephone hardware and software master purchase and maintenance agreement w/Norstan Communications dba Black Box Network services

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1.0.5 The Vendor will perform the Services in coordination with the City, and the City's consultants, contractors and other vendors. The Vendor will advise the City of data and information the Vendor needs to perform its Services and the Vendor will meet with the City representatives at mutually convenient times to assemble this data and information. In addition, the City will rely on the Vendor to provide information regarding changes in Avaya Products and Solutions or general information about new products. The City and the Vendor will meet as needed and requested by the City to evaluate the Vendor's performance. 1.0.6 Jeff Kelley, Account Manager is the Vendor's Project Manager who has full authority to act on the Vendor's behalf regarding all aspects of the Services and Products, including delivery, installation, implementation and training as well as related warranty services. The Project Manager is the primary source of contact for the City and is designated as the Vendor's representative most responsible for ensuring accurate and effective implementation of its Services and Products under this Agreement. The remaining members of the team include: Senior Service Technician, Ron Patterson Service Supervisor, Lori Martin Sales Engineer, Larry Gayle The Vendor will not substitute another representative for this Project unless approved in writing by the City in advance of such proposed substitution. In the event the City and the Contractor cannot agree to the substitution of the Project Manager, the City may terminate this Agreement in accordance with Article 7. The Vendor will assign a maximum of two individuals to the City's account on an ongoing basis in order to be thoroughly familiar with the City's System. The Vendor will notify the City of what individuals are going in and out of the buildings where the switches are located. 1.1 DEFINITIONS In this Agreement, the following terms will have the following meanings: 1.1.1 Alarm Monitoring - means that if the System is equipped with an automatic alarm unit it will be monitored for any software or hardware errors. Should an alarm in the system be detected by the Vendor, the Customer Solutions Center is immediately notified and a support case is opened. 1.1.2 Corrective Maintenance - means repair or replacement services provided to remedy defects in a Product pursuant to manufacturer specifications and any applicable service plan, including labor and parts. Black Box Telephone Hardware and Software Master Purchase and Maintenance Agreement 2013 2