Res 2014-005/Approving a telephone hardware and software master purchase and maintenance agreement w/Norstan Communications dba Black Box Network services

Home Browse Search

a) Non-Emergency Call: After a service order is placed by the City in a non - emergency situation, Vendor will respond on -site or off -site by 5:00 p.m. on the next business day. If equipment is to be replaced due to the nature of the non- emergency call, the Vendor will ensure that the equipment arrives on site no more than eight (8) hours after the time the technician arrives on site. b) Emergency Call: An emergency includes: 1) The Police Department cannot receive calls or cannot call out of the system E( 911 system is not in included in this Agreement); 2) A major component of the System is "Not Working Properly" for most of its users; c) Emergency Procedure: 1) After a service order is placed by the City as an emergency call, respond within two (2) hours online or within three (3) hours onsite from the time the call is placed by the City to the Vendor. If equipment is to be replaced based on the nature of the emergency call, the equipment must arrive on site no more than four (4) hours from the time the technician arrives on site. 2) When a service order is placed by the City, the City will explain to the Vendor, the nature of the problem and the basis for declaring it an emergency. 1.2.3 Vendor Representation. The Vendor will perform system maintenance using Avaya certified employees. Prior to performing any services on City premises the Vendor will notify the City of their employees who will have access to City premises where the switches are located. The Vendor will perform criminal background investigations on employees who have access to secured areas of the Police Department in accordance with the Criminal Justice Information Services Security Policy 5.1 CJISD- ITS -DOC- 08140 -5.1) of the Federal Bureau of Investigations at no additional cost to the City. Such background investigations will: a) Include warrant checks, criminal history checks and the investigation of information necessary to protect the City's property and data; b) Be performed at two year intervals as well as whenever the Vendor wishes to provide access to City premises to additional or alternative employee(s); The Vendor will remove any employee(s) performing services under this Agreement if it is determined that they violated any rules regarding access to City premises. Failure of the Vendor to remove any employee(s) is considered a breach of the Agreement and will result in immediate termination of the Agreement by the City. The Vendor will be responsible for any damage to the City resulting from such actions of their employee(s). 1.2.4 Risk of Loss. The Vendor will bear the risk of loss of all Products while they are in transit to the City's premises and until accepted by the City in accordance with Subsection 1.2.6 of the Agreement. After the City's acceptance of any such Products, the City will bear such risk Black Box Telephone Hardware and Software Master Purchase and Maintenance Agreement 2013 on