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1.5.3 Personnel <br />A. Provide capable drivers with current appropriate class drivers' licenses. <br />B. Ensure that all of its employees, permanent or temporary, present a neat appearance and <br />can be easily recognized while performing work under this contract. All of its employees <br />will wear appropriate identification badges or uniforms. <br />C. Ensure that any persons employed who are not United States citizens will have valid work <br />permits. <br />D. Remove from service under this Contract any of its employees for just cause as requested <br />by the City and will replace the employee(s) with a substitute approved by the City. <br />1.5.4 Customer Service /Office Facilities <br />Maintain an office within the City limits that is accessible Monday through Friday, 9 a.m. — 5 p.m. <br />The Contractor will provide sufficient local or toll free telephone numbers and adequate office <br />staff. In addition, the Contractor will provide for voice mail or e -mail receipt of after -hours <br />inquiries and complaints. <br />Section 1.6 Education Pro;_ram <br />The Contractor will: <br />1.6.1 Be an integral part of the City's continuing effort to educate its citizens regarding recycling <br />services, and will provide a high level of cooperation with the City and its citizens in carrying out <br />the services specified in this Contract. <br />1.6.2 Public Information <br />The City maintains an active public information program to educate customers about the <br />importance of materials recycling, and to inform them of effective materials recycling <br />techniques. The City's goal is to reach all customers through various methods including: <br />A. Written materials such as press releases, newsletter articles, and bill inserts, <br />B. Visual materials such as recycling materials and vehicle signage; <br />C. Recycling website; <br />D. Representation at public events such as the Business Expo, America Recycles Day, Green <br />Living Showcase, and Texas Wild Rice Festival; and <br />E. Presentations for local groups, clubs, and organizations. <br />Develop and expand this public information program as additional resources become <br />available. Future public information programs may include: regularly scheduled mail outs and <br />newspaper ads, billboard advertising, partnering with neighboring recyclers to provide <br />radio /television spots, and participation in state -wide conservation campaigns. <br />2ec} clinb services Contract 2014 <br />