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TASER <br />P R O T E C T L I F E <br />Professional Services <br />Attachment B <br />1 Scope of Services. The project scope will consist of the Services identified on the Quote. <br />1.1. The Package for the Axon and Evidence.com related Services are detailed below: <br />System set up and configuration <br />Setup Axon@ Mobile on smart phones (if applicable). <br />Configure categories & custom roles based on Agency need. <br />Troubleshoot IT issues with Evidence.com and Evidence.com Dock (Dock) access. <br />Work with IT to install EVIDENCE Sync software on locked -down computers (if applicable). <br />One on -site session Included <br />Dock installation <br />Work with Agency to decide ideal location of Dock setup and set configurations on Dock if necessary. <br />Authenticate Dock with Evidence.com using "admin" credentials from Agency. <br />Work with Agency's IT to configure its network to allow for maximum bandwidth and proper operation <br />within Agency's network environment. <br />. ............._............ .........._._..._..........._.. __. ._._ ........ .. .... __ ....... _. .................... __. <br />Dedicated Project Manager <br />Assignment of a specific TASER representative for all aspects of planning the Product rollout (Project <br />Manager). Ideally, the Project Manager will be assigned to the Agency 4 -6 weeks prior to rollout. <br />Weekly project planning meetings _ <br />Project Manager will develop a Microsoft Project plan for the rollout of Axon camera units, Docks and <br />Evidence.com account training based on size, timing of rollout and Agency's desired level of training. Up to <br />4 weekly meetings leading up to the Evidence.com Dock installation of not more than 30 minutes in length. <br />. . ............. ............. _._._._._._. ...�...............__�._ ..... _ _........_. _. ..... .�............... <br />Best practice implementation planning session -1 on -site session to: <br />Provide considerations for establishment of video policy and system operations best practices based on <br />TASER's observations with other agencies. <br />Discuss importance of entering metadata in the field for organization purposes and other best practice for <br />digital data management. <br />Provide referrals of other agencies using the Axon camera products and Evidence.com services <br />Create project plan for larger deployments. <br />Recommend rollout plan based on review of shift schedules. <br />System Admin and troubleshooting training sessions <br />2 on -site sessions —each providing a step -by -step explanation and assistance for Agency's configuration of <br />security, roles & permissions, categories & retention, and other specific settings for Evidence.com. <br />................0 _ _..................._. _. <br />Axon instructor training <br />Prior to general user training on Axon camera systems and Evidence.com services, TASER's on -site <br />professional services team will provide training for instructors who can support the Agency's subsequent <br />Axon camera and Evidence.com training needs. <br />....... ...................._e_ <br />End user o live training and support _._ <br />g g pport sessions <br />Provide individual device set up and configuration assistance; pairing with viewers when applicable; and <br />training on device use, Evidence.com and EVIDENCE Sync. <br />. . . ............. . ...... <br />Implementation document packet <br />Evidence.com administrator guides, camera implementation guides, network setup guide, sample policies, <br />and categories & roles guide <br />_ .............. _. ....... _.._. ... _... _._... <br />Post ao live review session„ <br />1.2. Additional training days may be added on to any service package for additional fees <br />Title: Evidence.com Master Service Agreement with Exhibits Page 17 of 27 <br />Department: Legal <br />Version: 11.0 <br />Release Date: 7/31/2015 <br />