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TASER <br />P R O T E C T L I F E <br />may delay deletion by either re- categorizing that evidence or by selecting the option to extend <br />the retention period. Once evidence is deleted it is unrecoverable. <br />Exclusions. The Service Commitment does not apply to any unavailability, suspension or <br />termination of the Service Offerings, or any other Evidence.com performance issues: (a) caused by <br />factors outside of our reasonable control, including any force majeure event, terrorism, sabotage, <br />virus attacks, or Internet access or related problems beyond the demarcation point of the Service <br />Offerings (including Domain Name Server issues outside TASER's direct control); (b) that result from <br />any actions or inactions of the Agency or any third party; (c) that result from the Agency's <br />communication delays, including wrong, bad or missing data, improperly formatted, organized or <br />transmitted data received, or any other data issues related to the communication or data received <br />from or through the Agency; (d) that result from Agency equipment, software or other technology <br />and /or third party equipment, software or other technology (other than third party equipment within <br />TASER's direct control); (e) that result from any maintenance as provided for pursuant to this SLA; <br />or (f) arising from TASER's suspension and termination of Agency's right to use the Service Offerings <br />in accordance with this Agreement. <br />Title: Evidence.com Master Service Agreement with Exhibits Page 24 of 27 <br />Department: Legal <br />Version: 11.0 <br />Release Date: 7/31/2015 <br />