Res 2016-077/approving an administrative services agreement with United Healthcare Services, Inc. for the provision of medical, pharmacy, dental, flexible spending accounts (fsa), retiree, online enrollment tool and cobra benefits administration in a tot

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United's affiliate, Optum Bank, Inc., will accept HSA eligibility and account setup information from Customer directly for Customer's Participants as stated in Exhibit E. Schedule of Services A. ACCOUNT MANAGEMENT SERVICES Service Comments Implementation and maintenance of account. Pharmacy pre- implementation audit United will conduct a pharmacy pre - implementation audit and ...................... . ......................... ............................... ................ ............................... .... ........ provide the results of that audit to Customer: _ ....... ...................... Enrollment meetings and support for locations that meet Minimum six weeks notice of meeting. United's criteria. ............................................._.......... ......................................................... .................................................................... ......................................... Standard initial enrollment kit. ........................................................................................................................................................................................................... ;................................ - .......... .... --- ............_._......._.._.. -- - -- ._......_...- --- ._._._......... - - ----- — -- ..._ —._... .......................__ Bulk mailing of initial enrollment kits to Customer based —._... - ._._ ................ __ .... _._.— .... _ ... _ ....... _ ......... . ... . _._..._._._ .......... _ ...... _ ..... ---- _ ...... — ._.—............... on United's criteria. ..................................................................................................................................................................................................................................................._._......_._.__......__....__......._......_..._....__.._... Ongoing account management including: __......._.- ............... - - -- ........ -- ............ _ .......... _ ......... .................. -- .... The term "Key Personnel" means United's (i) Strategic • Designated account resources. Account Executive, the lead person on Customer's account, • Ongoing management and review of benefits and data. and (ii) the Client Services Manager, the day to day business contact on Customer's account. In the event it becomes necessary to change or remove any Key Personnel, or if any Key Personnel become unavailable for any reason, United shall, where possible, deliver at least thirty (30) days' advance written notice thereof, and promptly designate the proposed replacement, whose qualifications and capabilities shall be summarized in the notice. Customer shall have the opportunity to approve such replacement. If Customer does not approve the proposed replacement, which approval shall not be unreasonably withheld, United shall promptly designate another proposed replacement. If Customer reasonably requests a change in an existing assignment, United will in good faith consider the assignment of other personnel of suitable ability and qualifications to replace the individual, and United will not unreasonably ............ ............. ........................ .................... ....................................................................... ..................................................................... ........... .............:.__withhold approval of such request ................... ...... _ .... -. Standard accounting structure based on United's criteria: Maximum of 25 distinct suffix/account splits. ® Suffixes to accommodate separate claims reporting for different benefit plans. ® Claim accounts to accommodate separate claims data for ..........._different locations and... groups ..................... ........ ............ .................... ... .... ................ ....... ....... ........ . ............ ............................ . .................... _. . ....... . ................ . ......... . ... _ ........................... - . ............. Maintenance of _ °_p to „3 separate benefit... plans . .................. ......................... ................_.....--...................................... . ........................ . ...... . .......................... _._. _ . ....... . ............ _ ..............................._...- Electronic Bill Presentment and Payment (EBPP), which . ............................. . ............ . ........................ _ . ....... _. . .............. _... provides capabilities to: • View invoices online. • Sort and search enrollee information. • Download billing information. • Remit payment online. ....... ... ........................................................ .................. ............................................................. Online administration services accessed through United's _ .............. _..__............. - -- - --- ._............... - -- - ...._...... - ......... Customer reporting is included to the extent indicated in Employer eServices Web site including online eligibility Section D. eServices Customer Reporting Services. maintenance and claim status inquiry. .............. ................. ...................... ............................................................. ........... ........ .......................................................... ......................................... _ ............. __._._ .._ .............. __._....._._.. -. ............ _ ...... --- _........... 17