Res 2016-077/approving an administrative services agreement with United Healthcare Services, Inc. for the provision of medical, pharmacy, dental, flexible spending accounts (fsa), retiree, online enrollment tool and cobra benefits administration in a tot

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Section1 — Definitions .................................................................................................... ............................... 1 Section 2 — Customer Responsibilities ............................................................................ ............................... 2 Section3 — Fees ....................................................................................................... ............................... 3 Section 4 — Records, Information, Audits ........................................................................ ............................... 4 Section 5 — Taxes And Assessments ................................................................................ ............................... 6 Section6 — Indemnification ............................................................................................. ............................... 6 Section 7 — Plan Benefits Litigation ................................................................................ ............................... 7 Section8 — Mediation ...................................................................................................... ............................... 7 Section9 — Termination ................................................................................................... ............................... 8 Section10 —Miscellaneous ............................................................................................. ............................... 8 EXHIBIT A — STATEMENT OF WORK ..................................................................... ............................... 10 EXHIBITB —FEES ..................................................................................................... ............................... 25 EXHIBIT C — PERFORMANCE STANDARDS FOR HEALTH BENEFITS ............ ............................... 30 EXHIBIT D — BUSINESS ASSOCIATE AGREEMENT ............................................ ............................... 43 EXHIBIT E — HEALTH SAVINGS ACCOUNT ENROLLMENT AND CONTRIBUTION .................... 46 EXHIBIT F — AUTHORIZATION OF CHANGE IN SERVICES FORM ................... ............................... 49