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88.99% - 87.00% <br />86.99% - 85.00% <br />Below 85.00% <br />The overall satisfaction will be determined by the question that reads "Overall, how satisfied are you with <br />the way we administers your medical health insurance plan?" <br />Percentage of respondents, on average, indicating a grade of satisfied or higher $00j <br />Operations standard survey, conducted over the course of the year; may be customer specific for an <br />additional charge. <br />Office that services Customer's account <br />Annuallv <br />Fees at Risk <br />Total Dollars at Risk for this metric <br />$2,850 <br />Payment Amount <br />Of the Fees at Risk for this metric, percentage at risk for each gradient <br />N /A` <br />Gradients <br />Not a pplicable <br />Customer Satisfaction <br />Definition <br />The overall satisfaction will be determined by the question that reads "How satisfied are you overall with <br />UnitedHealthcare ?" <br />Measurement <br />Minimum score on a 10 point scale score - 5 - <br />Criteria <br />Standard Customer Scorecard Survey <br />Level <br />Customerspecific <br />Period <br />Annually <br />Payment Period <br />Annual] <br />Fees at R1sk Total Dollars at Risk for this metric $5,700 <br />Payment Amount Of the Fees at Risk for this metric, percentage at risk for each gradient N/A <br />Gradients Not applicable <br />33 <br />