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ATTACHMENT A <br />STATEMENT OF WORK <br />W. Implement or expand Grantee's use of a Registered Dietitian (RD) who is registered with <br />the Commission on Dietetic Registration to provide for Grantee that includes, but not <br />limited to: assistance with quality assurance, staff training, assistance with the Annual <br />Nutrition Education and Breastfeeding plan, individual counseling for high-risk <br />participants, and facilitated discussion classes. <br />X. Implement or expand the obesity grant now named the Improving the Client Experience <br />(ICE) grant. The ICE grant will enable Grantee to develop and implement initiatives and <br />strategies to improve the client experience and alleviate client "pain points," thus <br />improving the quality of services and client satisfaction. <br />Examples of Grantee initiatives to access these funds include, but are not limited to, <br />enhancing nutrition education activities such as cooking demonstrations, gardening <br />activities, and supermarket tours; improving the WIC participant shopping experience by <br />using funding for vendor liaison expenses to ensure local area grocery stores are complying <br />with policies; cultivating Grantee staff and participant collaborations by making the clinic <br />environment more conducive to open communication with round tables, sofas, etc.; <br />incorporating materials and methods that will improve customer service and clinic flow; <br />and upgrading the clinic to make it more child -friendly. <br />Grantee shall submit proposed initiatives and required reports in a frequency and format <br />designated by System Agency for review and approval. If selected by System Agency, <br />Grantee shall appoint a grant coordinator to oversee the implementation and evaluation of <br />each initiative. <br />Y. If selected by System Agency, serve as an Innovation Center to implement special nutrition <br />education and retention projects as proposed to System Agency. Innovation Center <br />projects include, but not limited to, emotion -based counseling techniques, <br />telecommunication health and nutrition support via web -cam, phone, and/or e-mail, parent- <br />child <br />arentchild support groups, child -friendly activities, unique group nutrition education including <br />physical activity, hands-on components, or cooking demonstrations, program evaluations, <br />community education and outreach, and other special projects related to health and <br />behavior change proposed by the Grantee if approved by System Agency. Grantee shall <br />designate an Innovation Lead who is responsible for overseeing local agency staff training, <br />implementation, and evaluation of Center activities. <br />Grantee shall participate in activities as requested by System Agency, including but not <br />limited to, providing observation and training activities to staff from other WIC local <br />agencies, writing news articles, participating in training and evaluation efforts, attending <br />workgroup meetings, and presenting progress on activities to various audiences Grantee <br />activities will comply with written Innovation Center plan submitted and approved by <br />DSHS which is incorporated by reference. Grantee will submit reports in a frequency and <br />in a format designated by System Agency. <br />Z. Grantee shall resolve all possible dual participation records each month. System Agency <br />reserves the right to withhold payment if Grantee fails to accurately resolve all possible <br />System Agency Contract No. 1017-04W38-0il! <br />v. 06.22.2016 Page 4 <br />