Res 2017-161/approving a Public Transit System interlocal agreement between the City and the Capital Area Rural Transportation System; approving funding to CARTS

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1. Services. Services to be provided are as follows: a) The City will provide equipment, labor and materials necessary for the installation and maintenance of transit system signage, shelters, trash cans and benches. The City will not be responsible for providing signs, poles, shelters, trash cans or benches. b) CARTS will provide the City with all replacement signs, poles, shelters, trash cans or benches. 2. Compensation. CARTS will pay the City for the actual cost of the installation and maintenance work performed by the City plus an additional ten percent on each invoice as an administrative fee. Payment will be made to the City within 30 days of CARTS' receipt of an invoice from the City. CARTS and the City agree that no advertising shall be permitted on bus stop or shelter facilities and improvements. 9. System and Program AdminiAtKation. CARTS is solely responsible for the administration of the System and the Urbanized Area Formula Program for San Marcos Urbanized Area including compliance with FTA Circulars 9030.1E and 5010, 1D including Certifications and Assurances, Master Agreement, Transit Award Management System (TrAMS), Electronic Clearing House Operation (ECHO) and National Transit Database (NTD). a. Customer Service Ride Line. CARTS shall maintain a customer service ride line using local or toll free telephone numbers staffed with one or more live operators during regular hours of service for the receipt of System related inquiries, complaints or other communications. In addition, CARTS will provide for voice mail receipt of after-hours System related inquiries, complaints or communications. CARTS shall post notice of such telephone numbers in conspicuous locations within its facilities in the City and within any buses or trolleys operating in the System. CARTS shall respond promptly and courteously to, investigate and, using good faith efforts, attempt to resolve all complaints, inquiries and communications it receives, b. Complaint Reports. CARTS shall keep a record of the dates and times complaints are received and the dates and times the complaints are resolved by CARTS (or if not resolved, the good faith efforts used to attempt to resolve the complaint) and provide such record to the City Manager on a quarterly basis during the term of the Agreement. On or before the 151h day of the month immediately following each month for which services are provided and an invoice is submitted by CARTS under this Agreement, CARTS 4