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SAN MARCOS TRANSIT PLAN I FINALREPORT <br />City of San Marcos <br />Technology is rapidly changing the transit landscape. Improvements such as real-time arrival <br />information have shifted customers' expectations about howandwhen they receive information. <br />Recommendations to improve technologyin San Marcos are describedbelow. <br />Provide Bus Tracking Mobile App <br />Many transit providers use global <br />positioning system (GPS) technologyto <br />track buses and provide riders with real- <br />time arrival information, which has been <br />shown tore du ce perceived waiting times. <br />Bobcat Shuttle currently utilizes the <br />DoubleMap app to providethe estimated <br />time untilthenextbus arrival. <br />San Marcos Transit shoul d work to <br />incorporate all local routes into the same <br />platform as Bobcat Shuttleto improvetrip <br />planning for all riders. <br />Provide Paratransit Mobile App <br />Currently, San Marcos paratran sit riders <br />must call CARTSto schedule a ride. <br />Reservations must be received p ri or t o 4:00 <br />p.m. fornext day service. Rides can be <br />scheduled from the daybefore a trip up to <br />two weeks before your trip. Ridershavea <br />30 -minute pickup windowin which they <br />must be ready, and cancellations must be <br />made by phone at least one hour b efore the <br />start of the pick-up window. <br />0 <br />Rin Vkh Fla <br />Introducing a p aratransit mobile app would <br />increase scheduling options by making it easier to request or cancel a trip for many riders. A <br />p aratransit mobile app would also increase flexibility and reduce wait times by providing riders <br />with an estimated arrival time rather than a 30 -minute pickup window. <br />Nelson\Nygaard Consulting Associates, Inc. 13-16 <br />