Res 2021-064/approving Substantial Amendment No. 10 to the Community Development Block Grant-Disaster Recovery (CDBG-DR) Action Plan

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i. Allegations of Fair Housing Act violations will be referred to the San Antonio office of the FHEO Division of the U. S. Department of Housing and Urban Development. The complainant will be notified of this action and provided with contact information for the FMEO office. ii. Complaints regarding construction quality or methods or appeals of an inspection result or interpretation of the City's construction codes and policies may be referred to the City's Construction Board of Appeals when appropriate. A meeting of this Board will be scheduled within 20 calendar days of acceptance of the complaint. The complainant will be informed that the complaint is being referred to the Board and will be provided written notice of the time and date of the Board's meeting. d. Formal complaints must be in writing and may be submitted in the following ways: i. By mail to City of San Marcos, Attention: Director, Planning and Development Services, 630 E. Hopkins, San Marcos TX 78666; ii. By delivery to the attention of the Director of the City's Planning and Development Services Department, 2nd Floor of the Municipal Building, 630 E Hopkins, San Marcos TX 78666. iii. By fax to the attention of the Director at 855-759-2843; iv. By email to: f!oO.d.ir cuv iry(c sar7unaircostx.gov e. The City will provide assistance in the preparation of the written complaint upon request for persons with a disability. Requests for assistance should be made to the City of San Marcos ADA Coordinator at 512-393-8065 (voice) or by e-mail to A,r�Aireq.tae..:t.G..O.�L.1rOO..:t.::.g.O.y.::. f. Formal complaints must be submitted within 15 calendar days of the occurrence of the event leading to the complaint/appeal. g. Formal complaints shall include: i. Name of the complainant; ii. Contact information of the complainant; iii. Description of the circumstances of the complaint and date of incident occurrence; iv. Name(s) of any contractor, construction workers, and/or program administrative staff who have knowledge of the incident; v. Address of the property that is the subject of the complaint; h. Complaints with insufficient data or submitted by a third party with no standing in the incident about which the complaint is being submitted need not be accepted. i. The Director or designee will review and investigate the formal complaint including making an initial determination that the complaint/appeal is complete, relevant, and has standing. j. If the complaint is found to be incomplete, the complainant will be allowed a reasonable time, not to exceed ten calendar days, to provide the missing information. k. When a complaint is not accepted, the City will notify the complainant in writing within 5 working days with an explanation of why the complaint was not accepted. The complaint that was not accepted will be logged into the City's complaint tracking system with a notation that the compliant was not viable. I. Complaints that are accepted will be logged into the City's complaint tracking system with a notation of the date the complaint was accepted. m. A written Notice of Complaint Resolution Determination will be provided to the Complainant within 20 calendar days of the complaint acceptance date. Complainants will receive review by the Construction Board of Appeals n. The documentation of the complaint will include: i. Name and contact information of the complainant; ii. Description of the complaint; iii. Name of each person contacted in relation to the complaint; iv. Summary of the results of the review or investigation of the complaint;