07.06.21 Regular Meeting - Laserfiche WebLink

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City Council Meeting Minutes July 6, 2021 The Residential Active Account Analysis As of 6/30/21 shows: 16,932 accounts are 0-30 Days (Current) for a total due of $2,379,538 459 accounts are 31-60 Days late for a total due of $141,699 262 accounts are 61-90 days late for a total due of $125,627 957 accounts are greater than 90 days for a total due of $1,158,536 The subtotal of accounts over 60 days is 1,219 accounts for a total due of $1,284,163 The total of all accounts above is 18,610 for a total amount due of $3,805,400 Note: Only active accounts have been included and non -metered accounts have been excluded At this time we have allocated $1,075,081.32. Approved/Paid is $236,825.07 so the Balance Remaining is $838,256.25. A few have been denied for various reasons including duplicate applications, not over 60 days due yet, and more information needed to complete the application. Ms. Kalka noted that the City's current unofficial policy is to follow the Texas Public Utility Commission guidelines and not perform disconnects when temperature (or heat index) is above 100 degrees and anticipate being above for 2 days during the disconnection period of the cycle being disconnected. Ms. Kalka provided the improvements made regarding the online applications including enhancement to an embedded form that can be completed online and submitted upon completion. Staff added PDF applications that can be completed online or printed and completed. Also, we have expanded the ID requirement to include a utility bill from last 90 days. She also noted that council has indicated a desire to extend August 1 as the date to resume disconnections. Council Member Garza inquired what type of outreach aside from the website and the letter mailed? Ernest Cavazos, Utility Billing Manager, stated outreach has been through social media, website posting, posted in city facility lobbies and provided fliers to the Food Bank and other agencies who have requested fliers. The San Marcos CISD posted information on their website and emailed the information to parents and employees. Council Member Garza stated an organization requested fliers from the city and didn't find them helpful and made their own fliers but would like to see additional strategies used. She stated that there are numerous organizations City of San Marcos Page 23