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Performance Criteria <br />;Standard <br />Frequency <br />Penalty i <br />j1 <br />Fleet Size <br />Repeated failure to <br />Each <br />Reduction/ <br />address systemic issues <br />Occurrence <br />j Service Area <br />Restriction <br />Failure to respond within <br />2 hours in non -priority <br />Fleet Size <br />Operator shall respond to requests for <br />zones between Gam and <br />Each <br />Reduction/ <br />( rebalancing, relocation, reports of incorrectly <br />Opm on weekdays, not <br />Occurrence <br />Service Area <br />parked SMDs, or reports of unsafe/inoperable <br />: including holidays <br />Restriction <br />SMDs by relocating, re-parking, or removing <br />;-Failure to respond within <br />I <br />Fleet Size <br />j SMDs within 2 hours or 1 hour if the SMD is <br />1 hour in priority zones <br />Reduction/ <br />in a priority zone as defined by City, of <br />between Gam and lOpm <br />Each <br />j <br />Service Area <br />notification between 6am and IOpm on <br />including j <br />on weekdays, not <br />Occurrence <br />O <br />Restriction / <br />weekdays, not holidays, and within <br />4 hours of notification all other times, <br />including holidays` <br />_ d -g <br />- <br />-Impoundment <br />i Failure to respond may result in <br />j <br />Failure to respond within <br />Each <br />Fleet Size <br />i Reduction/ <br />impoundment by City, <br />4 hours all other times <br />: Occurrence <br />Service Area <br />j <br />Restriction <br />SMD impoundment <br />Fee to release SMD from <br />I Per SMD Per <br />-- - <br />$60 per SMD <br />j <br />Impoundment. <br />Occurrence <br />I <br />