Res 2021-180/approving a Public Transit System ILA with the Capital Area Rural Transportation System (“CARTS”) for CARTS to provide transit services on behalf of the City in the San Marcos urbanized area, with a funding amount by the City

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9. System & Program Administration The City is solely responsible for the administration of the System and the Urbanized Area Formula Program for San Marcos Urbanized Area including compliance with FTA Circulars 9030.1E and 5010.1E including Certifications and Assurances, Master Agreement, Transit Award Management System (TrAMS), Electronic Clearing House Operation (ECHO) and National Transit Database (NTD). CARTS will assist the City in collation and usage of operational data. 10. Customer Service a. Customer Service Ride Line. CARTS shall maintain, for the City, a customer service ride line using local or toll free telephone numbers staffed with one or more live operators during regular hours of service for the receipt of System related inquiries, complaints or other communications. In addition, CARTS will provide for voice mail receipt of after- hours System related inquiries, complaints or communications. CARTS shall post notice of such telephone numbers in conspicuous locations within its facilities in the City and within any buses or trolleys operating in the System. CARTS shall respond promptly and courteously to, investigate and, using good faith efforts, attempt to resolve all complaints, inquiries and communications it receives. CARTS will assist the City in transitioning this function to the purview of the City. b. Complaint Reports. CARTS shall keep a record of the dates and times complaints are received and the dates and times the complaints are resolved by CARTS (or if not resolved, the good faith efforts used to attempt to resolve the complaint) and provide such record to the City Manager on a quarterly basis during the term of the Agreement. CARTS will assist the City in transitioning this function to the purview of the City. 11. Performance Reports CARTS shall collect and share data covering CARTS' operation of the System during the preceding month, the content and format of which will be mutually agreed upon by CARTS and the City. 12. Audit CARTS agrees to maintain accounts and records for all costs of operation of the System separate from all rural operations. Such records will be made available by CARTS to the City for inspection during normal business hours upon reasonable notice. 13. Waiver of Franchise Fees The City, as part of its consideration for this Agreement, waives any franchise fees it is authorized to impose upon CARTS, as the City's contracted agent, for the operation of the System upon the public streets of the City. City of San Marcos Public Transit System October 1, 2020 CARTS Interlocal Agreement P. 4