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City of San Marcos <br /> Agency Safety Plan <br /> �. ����v ����� Mon� � Measuring ��� � �� 27 �' <br /> b) <br /> The City ofSan Marcos, in conjunction with the service provider, collects and monitors data on safety <br /> performance indicators through a variety of mechanisms described in the following sections. Safety <br /> performance indicators can provide early warning signs about safety risks.The City's service provider <br /> currently relies primarily on lagging indicators representing negative safety outcomes that should be <br /> avoided or mitigated in the future. However, initiatives are underway to adopt a more robust set of <br /> leading indicators that monitor conditions that are likely to contribute to negative outcomes in the <br /> future. In addition to the day-to-day monitoring and investigation procedures detailed below,the City, <br /> in consultation with our service provider,will review and document the safety performance monitoring <br /> and measuring processes aspart ofthe annual update ofthis ASP. <br /> &&OMYORKNG COMPLIANCE AND SUFFICIENCY OF PROCEDURES—673.27(R)(l) <br /> The City's service provider monitors our system for personnel compliance with operations and <br /> maintenance procedures and also monitors these procedures for sufficiency in meeting safety <br /> objectives.A list of documents describing the safety related operations and maintenance procedures <br /> cited inthis ASP isprovided inAppendix Aofthis document. <br /> The City's service provider's supervisors monitor employee compliance with San Marcos urbanized area <br /> SOPxthrou0h direct observation and review of information from internal reporting systems such as the <br /> Employee Suggestions procedures, provided in Section 10 of the CARTS Employee Handbook, from both <br /> employees and customers. <br /> The City in consultation with our service provider addresses non-compliance with standard procedures <br /> for operations and maintenance activities through avariety ofactions, including revision totraining <br /> materials and delivery of employee and supervisor training if the non-compliance is systemic. If the non- <br /> compliance is situational,then activities may include supplemental individualized training, coaching, and <br /> heightened management oversight,among other remedies. <br /> Sometimes personnel are fully complying with the procedures, but the operations and maintenance <br /> procedures are inadequate and pose the risk ofnegative safety outcomes. |nthis case,the cognizant <br /> person submits the deficiency or description of the inadequate procedures to the SRM process.Through <br /> the SRM process,the SRM team will then evaluate and analyze the potential organizational hazard and <br /> assign the identified hazard for mitigation and resolution, as appropriate.The SRM team will also <br /> conduct periodic self-evaluation and mitigation of any identified deficiencies in the SRM process itself. <br /> @8OV,UTORMIG OPERAflONS—67&27(B)(2) <br /> The City's service provider's management is required to monitor investigation reports of safety events <br /> and SRM resolution reports to monitor operations to identify any safety risk mitigations that may be <br /> ineffective, inappropriate,or not implemented as intended. If it is determined that the safety risk <br /> mitigation did not bring the risk to an acceptable level or otherwise failed to meet safety objectives, <br />