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Funds Required: $21,000.00/yr <br />Funds Available: $21 ,340 Account Number: 100-00-910-000-5233 <br />Finance Approval: <br />PP Date: <br />City Attorney Review: <br />Date: <br />City Manager Review: Date: i ; tf5 <br />Project/Proposal Title: Software Maintenance Agreement with Network Computing Corp. <br />Action Required by City Council: Approve Resolution <br />Project/Proposal Summary: <br />The Software Maintenance Agreement with Network Computing Corporation <br />(NCC) needs to be renewed due to the change in hardware platforms this past year. <br />NCC currently provides two levels of software maintenance services. Level I <br />service is a basic service in which you receive program fixes and future application <br />upgrades; however, all additional services are on a time and material basis. Level II <br />service has increased services such as reduced response times for assistance, techni- <br />cal tuning, procedural review, reduced hourly rate fees, and reduction of future <br />conversion costs. <br />I recommend the City of San Marcos select service level II in order to partcipate in <br />increased services. The reduction in future conversion costs and the technical <br />tuning provided in the level 11 service will pay for the cost differences. <br />12/92 <br />