Res 2025-182 approving a contract with Frontier Direct care, LLC to build and manage a heallthcare clinic to be used for city employees and who are covered through the City's Health Plan

Home Browse Search

Appendix 2: Member Agreement Item L• Communications and ePHI Waiver Communications.By registration authorization at time of enrollment,Member authorizes Frontier,and its Primary Care Providers to communicate with Member by email regarding Member's"Protected Health Information"(PHI)(as that term is defined in the Health Insurance Portability and Accountability Act(HIPAA)of 1996 and its implementing regulations). Member acknowledges that: (a) E-mail is not necessarily a secure medium for sending or receiving PHI and, there is always a possibility that a third party may gain access; (b) While Primary Care Provider will make all reasonable efforts to keep e-mail communications confidential and secure, neither Frontier, nor the Primary Care Provider can assure or guarantee the absolute confidentiality of email communications; (c) In the discretion of the Primary Care Provider, e-mail communications may be made a part of Member's permanent medical record; and, (d) Member understands and agrees that email is not an appropriate means of communication regarding emergency or other time-sensitive issues or for inquiries regarding sensitive information. In the event of an emergency, or a situation in which the member could reasonably expect to develop into an emergency,Member shall call 911 or the nearest Emergency room, and follow the directions of emergency personnel. Member acknowledges that communications with the Primary Care Provider using email,facsimile,video chat,instant messaging, and cell phone are not guaranteed to be secure or confidential methods of communications. As such, Member expressly waives the Primary Care Provider's obligation to guarantee confidentiality with respect to correspondence using such means of communication. Member acknowledges that all such communications may become a part of Member's medical records.Member acknowledges that all communication between Member and Primary Care Provider is intended for medical purposes, and Frontier will not tolerate or encourage crude,obscene,explicit,or harassing language. Such communication is grounds for immediate membership termination and may be subject to legal action. If Member does not receive a response to an e-mail message within one day, Member agrees to use another means of communication to contact the Primary Care Provider.Neither Frontier,nor the Primary Care Provider will be liable to Member for any loss,cost,injury, or expense caused by, or resulting from,a delay in responding to Member as a result of technical failures,including, but not limited to, (a) technical failures attributable to any internet service provider, (b) power outages, failure of any electronic messaging software, or failure to properly address e-mail messages, (c) failure of the Practice's computers or computer network, or faulty telephone or cable data transmission, (d) any interception of email communications by a third party; or(e)Member's failure to comply with the guidelines regarding use of e-mail communications set forth in this paragraph. Member understands that Frontier and the Primary Care Provider are not responsible for any PHI that may be accessed through unsecure electronic communications.Further,Member understands that neither Frontier nor the Primary Care Provider are responsible for any direct or indirect costs Member may incur related to the use of electronic communications. Finally, Member understands and agrees to contact emergency services in the event of an emergency,or a situation that could reasonably develop into an emergency. Member Name: Signature: By providing Frontier and its Primary Care Providers with authorization to email and text, Member allows Frontier and its Primary Care Providers to exchange information with Member more efficiently. At the same time, Frontier, and its Primary Care Providers recognize that email and text messaging are not a completely secure means of communication. 12