Res 2009-171 - Laserfiche WebLink

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will be subject to the terms and conditions of the License Agreement, which will be substantially the same as the License Agreement attached as Attachment A, between the City and the Vendor. The Vendor will provide Updates on an as-available basis and include the items listed below: (1) Bug fixes; (2) Enhancements to market data service software provided by the Vendor to keep current with changes in market data services or as Vendor makes enhancements; (3) Enhancements to keep current with the current hardware vendor's OS releases, as available from Vendor, provided that the current hardware vendor's OS release is both binary and source-compatible with the OS release currently supported by Vendor; and (4) Performance enhancements to Covered Software. (5) Updates do not include: (a) Platform extensions including product extensions to (i) different hardware platforms; (ii) different windowing system platforms; (iii) different operating system platforms; and (b) New operating system updates or hardware bios updates. The Vendor will provide Updates in machine-readable format and will provide updates to related documentation in hard copy form. The Vendor will make all such deliveries electronically to the installed computers automatically during a sync process. City agrees to synchronize each device no less than once per month to obtain any software or configuration changes. Duplication, distribution and installation of documentation updates are the responsibility of City. If requested by the City, the Vendor will provide on-site assistance in the installation of Updates on a time and materials basis, plus expenses. The Vendor will provide support services for previous releases for a minimum period of six (6) months following the general availability of a new release or software update. After this time, the Vendor will have no further responsibility for supporting and maintaining the prior releases. The Vendor assumes no responsibility for the correctness of, performance of, or any resulting incompatibilities with, current or future releases of the Covered Software if the City has made changes to the system hardware/software configuration or modifications to any supplied source code and, which changes effect the performance of the Covered Software and were made without prior notification and written approval by the Vendor. Brazos Technology, Hand Held Ticket Writer System Agreement 35