Res 2009-171 - Laserfiche WebLink

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V. ACCESS The Vendor will provide software maintenance conditioned upon the City's provision of reasonable appropriate access to the System(s) running the Covered Software, including, but not limited to, passwords, system data, file transfer capabilities, and remote log-in-capabilities. The Vendor will maintain security of the System and use such access only for the purposes of this Maintenance Agreement and will comply with City standard security procedures in accordance with the Master Agreement. The `Vendor will consider all information accessed by it to be confidential information pursuant to the terms of the Master Agreement and the Software License Agreement executed by both the City and the Vendor. VI. PROBLEM REPORTING AND TRACKING PROCEDURES The City may use the Services described herein only by making reference to the authorized support Agreement number. All such reports and requests will be made through the authorized individuals (up to two [2] per site), designated by the City in the Master Agreement, who may be changed by the City from time to time by written notice to Vendor. The Vendor will provide a twenty-four (24) hour Support Center HOTLINE for problem reporting outside of normal business hours. VII. FEES A. Maintenance Fees. Fees for Maintenance Services provided under this Agreement are included in Attachment D. Any time a site or software package is added or deleted from the Master Agreement., the Vendor together with the City will process a new Project Approach Plan and will adjust and/or amend Attachment D and the Master Agreement as stated in the Master Agreement.. The Vendor will also perform a bi-annual audit of all sections in Attachment D and the Master Agreement. If changes have occurred, the Vendor and the City will correct, adjust and/or amend the Master Agreement accordingly. Rates will be reviewed and adjusted accordingly when another site is added and/or the workstation/server base increases (i.e., added equipment and/or installed software) and/or software to be supported exceeds the Covered Software. VIII. PAYMENT A. Maintenance fees and fees for on-site support, if applicable, will be invoiced annually, thirty (30) days in advance of the year. IN WITNESS WHEREOF, each party has caused a counterpart of the original of this Agreement to be executed as of the date first written above by its duly authorized representative. Brazos Technology, Hand Held Ticket Writer System Agreement 37