Ord 2003-073 - Laserfiche WebLink

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to allow for appropriate treatment. For purposes of determining adequacy of quantity, the amount of treated water delivered to a customer on a given day will be limited to the quantity of raw water delivered by the customer to the plant that day, less processing uses and losses. The determination of adequacy of water quality will be at the sole discretion of the City or its authorized representative. The City may discontinue the supply of treated water to a customer whenever the quality of the raw water supplied by or for the customer is determined to be inadequate. D. Each customer will be solely responsible for transmission of treated water from the Plant to the customer's service area, distribution system and customers. Any use of the City's water pipelines for transmission of a customer's treated water is subject to the City's sole determination of availability of capacity, and will be subject to the terms ora separate agreement between the City and the customer. Section 2.02. Meter Requirements~ Readings~ and Testing. A. All water treatment services provided by the City will be billed based on meter measurements. The City will provide, install, own and maintain meters to measure amounts of water consumed by customers. The City will determine the number and placement of meters to accurately measure quantifies of water treated and to distinguish among customers. Customers will provide full access to the City to meters when located at the customer's property or facilities. Service meters will be read at monthly intervals and as nearly as possible on the corresponding day of each monthly meter reading period. B. The City will, at a customer's request, make one test of the accuracy of the customer's meter without charge each two years. If within a period of two years a customer requests a new test, the City will make the test, but if the meter is found to be within the accuracy standards established by the American Water Works Association, the City will charge the customer a fee in accordance with this Schedule. Following the completion of any requested test, the City will promptly advise the customer of the date of the test and the result of the test. If customer's meter is found to be inaccurate, the City will adjust the customer's bill for the previous six months in accordance with the test results. Section 2.03. Billing. A. The City will send bi. Ils to customers monthly. The due date of bills for all fees for Service will be on the 15th day after the date bills are mailed. Bills will be considered delinquent if not paid by the due date. The postmark on the bill or, if there is no postmark on the bill, the recorded date of mailing by the City will constitute proof of the date of mailing. Payment for Service is delinquent if full pajanent, includh~g late fees and any regulatory assessment (if applicable) is not received at the City Finance Department by 5:00 p.m. on the due date. If the due date falls on a City holiday or weekend, the due date for payment purposes will be the next City workday after the due date. B. In the event of a dispute between a customer and the City regarding any bill for Service, the City will conduct an investigation and report the results to the customer. Section 2.04. Discontinuation or Refusal of Service. The City may discontinue or refuse Service to an applicant or customer for the following reasons: A. If the customer has not paid a bill in full by the due date listed on the bill. The termination date will be 10 days after the due date. The City will endeavor to provide the customer with a notice of the date Service will be terminated when the customer is delinquent on a bill. B. Failure of the customer to comply with this schedule, the ordinances, regulations, roles or policies of the City, or the terms of any other agreement between the customer and the City, after notice by the City to the customer of the failure. C. Failure to fully complete and execute application forms or contract documents, or to pay application, Service initiation, Service reinstitution, or other fees. D. Failure of a customer to provide raw water of adequate quantity or quality. E. The Service requested, together with the needs of the City and other customers, will exceed the capacity of the Plant. F. The Service requested is subject to a reservation of capacity in the Plant, and together with any other amounts subject to the reservation of capacity, exceeds that reserved capacity. G. Any cause or reason beyond the control of the City. Section 2.05. Reinstitution of Service.