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0 Suspicious Account Activity or Unusual Use of Account <br />Change of address for an account followed by a request to change the account holder's name; <br />Payments stop on an otherwise consistently up-to-date account; <br />Account used in a way that is not consistent with prior use (example: very high activity); <br />Mail sent to the account holder is repeatedly returned as undeliverable; <br />Notice to the City that a customer is not receiving mail sent by the City; <br />Notice to the City that an account has unauthorized activity; <br />Breach in the City's computer system security; and <br />Unauthorized access to or use of customer account information. <br />Alerts from Others <br />Notice to the City from a customer, identity theft victim, law enforcement or other person that it <br />has opened or is maintaining a fraudulent account for a person engaged in Identity Theft. <br />DETECTING RED FLAGS <br />New Accounts <br />In order to detect any of the Red Flags identified above associated with the opening of a new <br />account, City personnel will take the following steps to obtain and verify the identity of the <br />person opening the account: <br />Require certain identifying i <br />address, principal place of b <br />Verify the customer's identit <br />wing the existence of a business entity; and <br />Review documentation sho <br />Independently contact the cu <br />Existing Accounts <br />nformation such as name, date of birth, residential or business <br />usiness for an entity, driver's license or other identification; <br />y (for instance, review a driver's license or other identification card); <br />stomer. <br />In order to detect any of the Red Flags identified above for an existing account, City personnel <br />will take the following steps to monitor transactions with an account: <br />Verify the identification of customers if they request information (in person, via telephone, via <br />facsimile, via email); <br />Verify the validity of requests to change billing addresses; and <br />Verify changes in banking information given for billing and payment purposes. <br />PREVENTING AND MITIGATING IDENTITY THEFT <br />In the event City personnel detect any identified Red Flags, such personnel shall take one or <br />more of the following steps, depending on the degree of risk posed by the Red Flag: <br />u