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<br />August 12, 2004 <br />Page 2 <br /> <br />While this letter is intended to deal with the specific legal services described <br />above, these terms and conditions will also apply to any additional legal services that we <br />may agree to provide in the future. <br /> <br />Staffing <br /> <br />I will be the attorney primarily responsible for the representation, with the <br />assistance of other attorneys and/or paralegals as may be appropriate. It is important that <br />you are satisfied with our services and responsiveness at all times. When questions or <br />comments arise about our services, staffmg, billings, or other aspects of our <br />representation, please contact me. My direct telephone number is (210) 554-5448. <br /> <br />It is our goal to provide quality legal services in an efficient, economical manner. <br />This may require involving other firm attorneys with the requisite skills, and paralegals, <br />who are not attorneys but who prepare documents and do support work urider an <br />attorney's supervision. <br /> <br />From time to time, two or more of our attorneys and/or staff may confer or attend <br />meetings or proceedings on your behalf. Although this approach might seem to result in <br />duplication of effort, it is our belief that this practice facilitates communication, improves <br />the quality of the work, and better serves your legal needs. <br /> <br />Responsibilities <br /> <br />We will rely upon information and guidance provided by you throughout this <br />representation. To enable us to effectively represent you, you agree to fully and <br />accurately disclose to us all facts that may be relevant to the matter or that we request. <br />You agree to keep us apprised of developments relating to the matter. You also agree to <br />assist and cooperate with us as appropriate in dealing with the matter. <br /> <br />You agree that we shall communicate on a regular basis with Mark B. Taylor or <br />such other person[ s] as may be designated in writing to us. <br /> <br />Either at the beginning or during the course of our representation, we may express <br />our opinions concerning the matter, various courses of action or the possible results. Any <br />such statement made by any shareholder or employee of our firm is intended to be an <br />expression of opinion only, based on information available to us at the time, and must not <br />be construed by you as a statement of fact, promise or guarantee of any particular result. <br />No guarantees are possible in matters such as this. <br />