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Agreement. Sufficient staff shall be available and present to carry out Operator's <br />obligations under this Agreement, including staffing in accordance to the <br />approved staffing plan in this Agreement and such other schedule as may from <br />time to time be set by the City. Operator may employ, on a full, part-time or <br />seasonal basis, such other additional personnel as may be reasonably necessary to <br />carry out its obligations hereunder; provided, however, that in the event the costs <br />of such additional personnel has not been provided in the applicable annual <br />Approved Operating Budget, employment of such additional personnel is subject <br />to the limitation that expenditures for this category in excess of the amount shown <br />in the Approved Operating Budget shall not be reimbursable to Operator. <br />Operator shall set policies commensurate with the objectives of the City (and use <br />best efforts to enforce such policies) regarding the conduct, demeanor, and <br />appearance of its employees (including policies which prohibit such employees or <br />agents of the Operator from soliciting or conducting business in a loud, noisy, <br />boisterous, offensive, or objectionable manner), who shall be trained and possess <br />the qualifications as may be required by all governmental authorities in carrying <br />out assigned duties. Operator shall perform background checks or require <br />background checks to be performed on all personnel assigned to the Airport by <br />the Operator, and the City shall have the right to review such background checks. <br />3.1.18 Supervise and manage its employ. The Operator will: <br />a) Be solely responsible for the performance of its employees. In addition, the Operator <br />will ensure that its employees provide airport customers with the highest level of <br />courtesy, efficiency, operational performance and responsiveness. <br />b) Provide adequate training for its personnel in areas of operation, maintenance, safety, <br />supervisory skills, energy management, etc. <br />c) Be responsible for all costs associated with its employees including, but not limited <br />to, salaries, wages, overtime, pay differential, longevity, unemployment <br />compensation, holiday pay, meal allowance, education assistance, hospital, medical, <br />dental plans, life insurance, retirement contributions, sick leave and other costs <br />directly attributable to the Operator's employees. In addition, the Operator will be <br />fully responsible for processing payroll for its employees. <br />Financial Services. The Operator will: <br />15 <br />