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Section l .09 Civil Rights Policies and Complaints. Upon request, Contactor shall provide the <br />Health and Human Services Commission (HHSC) Civil Rights Office with copies of all Contractor's <br />civil rights policies and procedures. Contractor shall notify HHSC's Office of Civil Rights of any <br />civil rights complaints received relating to performance under this Contract no more than ten (10) <br />calendar days after Contractor's receipt of the claim. Notice must be directed to — <br />HHSC Civil Rights Office <br />701 W. 51st St., Mail Code W206 <br />Austin, Texas 78751 <br />Toll -free phone (888) 388 -6332 <br />Phone (512) 438 -4313 <br />TTY Toll -free (877) 432 -7232 <br />Fax (512) 438 -5885 <br />Section 1.10 Licenses, Certifications, Permits, Registrations and Approvals. Contractor shall <br />obtain and maintain all applicable licenses, certifications, permits, registrations and approvals to <br />conduct its business and to perform the services under this Contract. Failure to obtain or any <br />revocation, surrender, expiration, non - renewal, inactivation or suspension of any such license, <br />certification, permit, registration or approval constitutes grounds for termination of this Contract or <br />other remedies the Department deems appropriate. Contractor shall ensure that all its employees, <br />staff and volunteers obtain and maintain in active status all licenses, certifications, permits, <br />registrations and approvals required to perform their duties under this Contract and shall prohibit any <br />person who does not hold a current, active required license, certification, permit, registration or <br />approval from performing services under this Contract. <br />ARTICLE II SERVICES <br />Section 2.01 Education to Persons in Residential Facilities. If applicable, Contractor shall ensure <br />that all persons, who are housed in Department- licensed and /or - funded residential facilities and who <br />are twenty -two (22) years of age or younger, have access to educational services as required by Tex. <br />Educ. Code § 29.012. Contractor shall notify the local education agency or local early intervention <br />program as prescribed by Tex. Educ. Code § 29.012 not later than the third calendar day after the date <br />a person who is twenty -two (22) years of age or younger is placed in Contractor's residential facility. <br />Section 2.02 Disaster Services. In the event of a local, state, or federal emergency, including <br />natural, man -made, criminal, terrorist, and/or bioterrorism events, declared as a state disaster by the <br />Governor, or as a federal disaster by the appropriate federal official, Contractor may be called upon <br />to assist DSHS in providing services, as appropriate, in the following areas: community evacuation; <br />health and medical assistance; assessment of health and medical needs; health surveillance; medical <br />care personnel; health and medical equipment and supplies; patient evacuation; in- hospital care and <br />hospital facility status; food, drug, and medical device safety; worker health and safety; mental health <br />and substance abuse; public health information; vector control and veterinary services; and victim <br />identification and mortuary services. Contractor shall carry out disaster services in the manner most <br />responsive to the needs of the emergency, be cost - effective, and be least intrusive on Contractor's <br />primary services. <br />Section 2.03 Consent to Medical Care of a Minor. If Contractor provides medical, dental, <br />psychological or surgical treatment to a minor under this Contract, either directly or through contracts <br />General Provisions (Core Subrecipient) 2011 <br />