Res 2011-061 - Laserfiche WebLink

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credits, and refunds provided in Articles 15.1.1 and 15.1.3 for Rate Disputes and Greater Contract Disputes. 15.2.6. Parties shall bear their own costs of non - binding arbitration, and shall split the arbitrators' costs and fees equally. 15.3. Lesser Contract Disputes shall be resolved by binding arbitration pursuant to the following procedures: 15.3.1. Following the Customer's submission of a Statement of Claim, if the LCRA General Manager does not resolve the dispute to Customer's satisfaction within thirty (30) days of receipt of Customer's Statement of Claim, or such other period as Customer and LCRA's General Manager may otherwise agree in writing, Customer may (i) provide written notice to the LCRA General Manager requesting mediation ( "Mediation Notice ") or (ii) submit the dispute to binding arbitration within twenty (20) days of the expiration of the period for the LCRA General Manager to resolve the dispute by delivering to the LCRA General Manager a written notice of binding arbitration ( "Arbitration Notice "). 15.3.2. In the event Customer requests to mediate the dispute, the General Manager shall consent to or reject such request within seven (7) days of receipt of the Mediation Notice. If the LCRA General Manager rejects the mediation request, such rejection shall be treated as an Arbitration Notice. In the event the LCRA General Manager agrees to mediation, the Parties shall initiate non - binding mediation to be administered by Lakeside Mediation Center, or such other entity that is mutually acceptable to the Parties. After sixty (60) days from the initiation of such mediation, if the dispute is not resolved to the mutual satisfaction of the Parties, then either Party may initiate arbitration by delivering to the other Party an Arbitration Notice. 15.3.3. In the event arbitration is commenced under this Article 15.3, it shall be conducted in accordance with the United States Arbitration Act, 9 U.S.C. § 1 et. seq., except where specifically modified by the procedures described in this Article 15.3. By mutual agreement, the Parties may in any given arbitration under this Article 15.3 and for the purposes of that arbitration alone modify or forego any procedural requirement or rule specified hereunder, as allowed by law, as part of the arbitration process. 15.3.4. Promptly upon receipt or submission of an Arbitration Notice, LCRA shall forward a copy of the Arbitration Notice to all Wholesale Customers. 15.3.5. The procedures for the arbitration of Lesser Contract Disputes are as follows: (a) No later than thirty (30) days following receipt of an Arbitration Notice, the Parties shall agree upon a single arbitrator to conduct the arbitration. If the Parties are unable to agree upon an