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15. ALTERNATIVE DISPUTE RESOLUTION 15.1. The Parties agree that they shall resolve any dispute arising under this Agreement by direct negotiation, followed, if necessary, by the alternative dispute resolution procedures set forth in this Article 15. The Parties agree that the procedures set forth herein shall be the sole and exclusive procedures for dispute resolution. 15.1.1. Disputes involving any matter related to (i) the amount of money LCRA should receive to cover its Power Costs according to this Agreement and State law, or (ii) the design of LCRA's Rates (each a "Rate Disn_ ute ") shall be submitted to non - binding arbitration as follows: (a) In the event Customer objects to a Rate Action by LCRA (a "Rate Action Dispute "), then not later than thirty (30) days following such Rate Action, Customer shall submit to LCRA's General Manager a detailed statement setting forth the basis of the dispute and the relief requested (the "Statement of Claim "). Customer and the LCRA General Manager shall attempt in good faith to resolve the dispute. As used herein, a "Rate Action" is a decision of the LCRA Board that affects LCRA's Rates or rate design, or changes Board policies that affect LCRA's Power Costs. Notwithstanding the foregoing, Customer may at any time and from time to time submit a Statement of Claim initiating a Rate Dispute to challenge LCRA's existing Rates or rate design, or existing Board policies that affect LCRA's Power Costs (a "Rate Review Dispute "). (b) If the LCRA General Manager does not resolve the dispute to Customer's satisfaction within thiM ( 30) days of receipt of Customer's Statement of Claim, or such other period as Customer and LCRA's General Manager may otherwise agree in writing, Customer may submit the dispute to non - binding arbitration as set forth herein within twenty (20) days of the expiration of the period for the LCRA General Manager to resolve the dispute, provided that Customer's Demand is supported in writing by Wholesale Customers, including Customer, representing at least fifteen percent (15 %) of the Electric Energy Requirements of all Wholesale Customers. Customer's submittal shall be deemed complete upon delivery to LCRA's General Manager of Customer's written demand to submit the dispute to non - binding arbitration, pursuant to the provisions of this Agreement ("Customer's Demand "). (c) Promptly upon receipt of Customer's Demand, LCRA shall forward a copy of Customer's Demand to all Wholesale Customers, together with written notice that any Wholesale Customer desiring to do so may participate in the non - binding