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<br />8/01 <br /> <br />CAPITAL AREA PLANNING COUNCIL <br /> <br />EMERGENCY SERVICES DIVISION <br /> <br />9-1-1 Policies and Procedures Manual <br /> <br />Effective September 1, 1999 <br />Amended September 13,2000 <br />Amended August 8, 2001 <br /> <br />INTRODUCTION <br /> <br />The Capital Area Planning Council (CAPCO) is a regional planning commission and <br />political subdivision of the State of Texas. CAPCO was organized and operates under the <br />Texas Regional Planning Act of 1965, as amended, Chapter 391 of the Local Government <br />Code. CAPCO has developed and the Texas Commission on State Emergency <br />Communications has approved a Strategic Plan to establish and maintain 9-1-1 emergency <br />telephone service in State Planning Region 12. <br /> <br />The Manual sets forth policies and procedures designed to provide a safe and productive <br />working environment for emergency communications employees in the 1 O-county region <br />served by the Capital Area Planning Council. The Manual also includes a number of exhibits <br />containing forms and instructions. The policies, procedures, and exhibits together provide <br />uniform rules to foster the most effective and efficient emergency communications practices. <br />The Manual was written by the Emergency Services Division (9-1-1) of the Capital Area <br />Planning Council and approved by the CAPCO Executive Committee. Proposed changes in <br />the Manual are reviewed by the 9-1-1 Task Force and must be approved by the Executive <br />Committee before taking effect. <br /> <br />MISSION <br /> <br />In partnership with local governments, public safety agencies and emergency responders, <br />CAPCO's 9-1-1 Emergency Services Division is committed to providing quality <br />implementation of emergency number accessibility for citizens in need of emergency <br />assistance. This is accomplished through modern technology, sharing of information, and <br />professional training while providing continuing support including the provision of <br />comprehensive and accurate data and public education throughout the region. <br /> <br />ADMINISTRATION/FINA1~CE <br /> <br />CAPCO has entered into an interlocal contract with each of the 10 counties and with each of <br />the local governments (collectively the "Public Agencies") operating Public Safety <br />Answering Points (PSAPs) in the Region The contracts describe the rights and duties of <br />