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Our Unifying Principles guide us in <br />our relationships with our customers, <br />our communities and each other. <br />Unifying Principles <br />FAIRNESS - <br />THE GOLDEN RULE <br />We will strive to: <br />• Exercise fairness in all dealings with customers <br />• Treat business associates fairly in all transactions <br />• Compensate and promote employees in an <br />equitable manner <br />• Be fair in efforts to meet and exceed the expectatii <br />of our shareholders <br />• Treat others as we would like to be treated <br />HONESTY AND <br />INTEGRITY <br />We will: <br />• Be truthful in all dealings with customers, <br />employees, shareholders, business associates <br />and the general public <br />• Strive to conduct ourselves in a manner that will me <br />the respect of customers, employees, shareholders, <br />business associates and the general public <br />COMMITMENT <br />TO EXCELLENCE <br />We will strive to: <br />• Provide high - quality services and products in an <br />efficient manner <br />• Deliver the best possible customer experience <br />• Provide favorable long -term value to oursharehr <br />POSITIVE ATTITUDE <br />We will strive to: <br />• Emphasize the positive in all dealings with custome <br />employees, shareholders, business associates and <br />the general public <br />• Approach every task in a positive manner with <br />energy and enthusiasm <br />RESPECT <br />We will strive to: <br />• Maintain genuine concern for fellow employees, <br />customers, shareholders and business associates <br />• Recognize and respect each employee, each <br />customer, each shareholder and each business <br />associate as an individual <br />FAITH <br />We will strive to: <br />• Maintain confidence in our abilities as individuals <br />to fulfill our assigned responsibilities <br />• Trust in the capabilities of our company leaders and <br />fellow employees <br />• Have confidence that the strength of our combined, <br />collaborative efforts will lead us to fulfill our <br />company mission <br />PERSEVERANCE <br />We will strive to: <br />• Continue to work toward our mission, goals and <br />objectives in spite of obstacles and in a manner <br />consistent with our Unifying Principles <br />