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*BLACK BOX City of San Marcos Project: Conversion to IP telephones and single CS1000E Low Jitter (recommended maximum not to exceed 4 %) to ensure that the next IP packet can be played at the destination CODEC without requiring large jitter buffers. Switched Layer 2 infrastructure (no Hubs) Recommend Quality of service (QoS) throughout the voice IP path by placing only voice in the highest priority queue to ensure voice receives the bandwidth and latency required for effective voice communications. Implementation and Delivery Acknowledgement/Acceptance: The product will be deemed accepted by (5) business days after it's cutover date, unless you notify us in writing within such period of any non - conformities. Upon such notice, we will promptly correct any such non - conformity to the specifications of this SOW. Cutover of the system marks the commencement of the warranty period. For equipment only agreements, the product will be deemed accepted upon receipt of the delivery to the customer site. Post Implementation Support The City of San Marcos will call the Black Box Network Services Customer Solutions Center for all warranty , service and MAC needs at 800 - 676 -8800. Black Box Network Services also offers web access for all warranty, service and MAC needs at https:Hcsc.blackbox- vs.com. Black Box Network Services requests the City of San Marcos to provide a single point of contact who agrees to employ remedial measures as reasonably requested by Black Box Network Services. Our goal is to provide all support needs, provide problem isolation and /or resolution and provide dispatching while maintaining ownership of the initial call from start to finish. Non -Black Box Network Services Products or Services Warranties to Non -Black Box Network Services Products or Services are limited to those made by each vendor. At the expiration of these warranties, Black Box Network Services is not responsible for providing maintenance services on the Non -Black Box Network Services Products and Services. It is the obligation of the customer to contract with the appropriate vendors to obtain the necessary maintenance services. Black Box Network Services will not be liable for compensation, reimbursement or damages of any kind, including without limitation, direct, indirect, consequential, incidental, special, or punitive damages and damages arising out of the loss of prospective profits with regards to any Non -Black Box Network Services Product or Services. Statement of Work Approval The City of San Marcos Name / Title Signature (3 Page 17 of 18 Black Box Network Services Lt r Name / Title Signature