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9/29/99 CAPITAL AREA PLANNING COUNCIL EMERGENCY SERVICES DIVISION 9-1-1 Policies and Procedures Manual Effective September 1, 1999 INTRODUCTION The Capital Area Planning Council (CAPCO) is a regional planning commission and political subdivision of the State of Texas. CAPCO was organized and operates under the Texas Regional Planning Act of 1965, as amended, Chapter 391 of the Local Government Code. CAPCO has developed and the Texas Commission on State Emergency Communications has approved a Strategic Plan to establish and maintain 9-1-1 emergency telephone service in State Planning Region 12. The Manual sets forth policies and procedures designed to provide a safe and productive working environment for emergency communications employees in the 10-county region served by the Capital Area Planning Council. The Manual also includes a number of exhibits containingforms and instructions. The policies, procedures, and exhibits together provide uniform rules to foster the most effective and efficient emergency communications practices. The Manual was written by the Emergency Services Division (9-1-1) of the Capital Area Planning Council and approved by the CAPCO Executive Committee. Proposed changes in the Manual are reviewed by the 9-1-1 Task Force and must be approved by the Executive Committee before taking effect. MISSION In partnership with local governments, public safety agencies and emergency responders, CAPCO's 9-1-1 Emergency Services Division is committed to providing quality implementation of emergency number accessibility for citizens in need of emergency assistance. This is accomplished through modem technology, sharing of information, and professional training while providing continuing support including the provision of comprehensive and accurate data and public education throughout the region.