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<br />LICENSE AGREEMENT 308 <br /> <br />3-13-00 <br /> <br />A. Do entry of new codes/descriptions <br />B. Do description change <br />· Drill until competent <br />C. Discuss ramifications of removing/changing codes/description <br />· Once in table, should not be taken out/change description <br />· Many records already dependent on code/description <br />· "Reports/Special Searches" or no description show on displays/printouts <br /> <br />6.1.4 BACK UP OF SYSTEM/DATA FILES <br /> <br />A. Discuss Frequency <br />B. Discuss archival/regular back-ups <br />C. Do back up to illustrate ease <br /> <br />6.1.5 PTF PROCEDURE <br /> <br />A. Explain procedure and documentation <br />B. Unless emergency, load PTFs during "Normal Business Hours" <br />· Call CIS first <br />· Insures support personnel will be available in case of trouble <br />C. Check with CIS first on Operating System PTF's/Upgrade before <br />loading <br />· Insures compatibility with programs <br /> <br />6.1.6 NEW RELEASES <br /> <br />A. Explain procedure and documentation <br />B. Manual Updates <br />· Discuss keeping an original copy of manual unchanged for reference <br /> <br />6.1.7 HARDWARE ISSUES <br /> <br />6.1.8 TELEPHONE MAINTENANCE <br /> <br />A. Form <br />B. Support <br />C. Day/Night Number <br />· Emergency only services after regular business hours <br />D. Procedure <br />· Activity at time of problem <br />· Error Messages <br /> <br />25 <br />