Res 2011-121 - Laserfiche WebLink

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6.1.1 Grantor shall respond to any event giving rise to the need for Unscheduled Maintenance as soon as practicable. With respect to any Unscheduled Maintenance involving an outage of Grantee's network, Grantor shall have maintenance personnel at the site of the problem within four (4) hours of receiving notification of the problem. Grantor shall use commercially reasonable efforts to complete any Unscheduled Maintenance involving an outage within eight (8) hours after repair personnel arrive at the problem site. The repair activity shall restore service as soon as practicable and such activity may include a temporary repair if determined to be appropriate. Permanent repairs will take place as soon as practical after the temporary repair is complete. 6.1.2 In case of unscheduled maintenance, the Grantee will act to protect the public health and safety of its citizens, and to protect public and private property, notwithstanding any provision in this IRU Agreement. The Grantee will make every reasonable effort to coordinate its emergency response with the Grantor. To that end, the Grantee will use the following emergency contacts: (a) Level One Contact: The Grantor's network operations center may be reached 24/7 at: 1- 888 - 773 -4122 and email: support@inoc.com. Please reference American Tower Site ID TSU DAS (b) Level Two Contact: In the event, the Grantor's network operations center cannot be reached, or the network operations center staff cannot address the emergency situation, the Grantee may contact: Director of Network Operations, Dwayne Baucom, office 919 - 463 -6286, mobile 919- 201 -2430, email Dwayne.baucom@americantower.com (c) Level Three Contact: In the event, the emergency situation calls for a coordinated effort between the Grantee and Grantor's management team, the Grantee may contact: Vice President of Network Operations, Dan Wojciechowski, office 919- 465 -6700, mobile 919- 345 -3412, email Daniel.wojciechowski@americantower.com (d) The Grantor will maintain the emergency contact information current at all times with the Chief Technology Officer. 6.2 Inspection. Grantor shall have the right to inspect the System at any time. 6.3 Changes to Cable and Cable Accessories. Grantor may make such changes and alterations to the Cable or Cable Accessories as Grantor determines are necessary or advisable in its sole discretion, provided that such changes or alterations do not (1) alter the number of the City Fibers, (2) alter the location of the Demarcation Points, or (3) alter the Cable Parameters. 6.3.1 Change Management Procedures. Prior to Grantor making any change, upgrade, or replacement of the City Fibers, whether or not requested by the City or determined necessary or desirable by Grantor, Grantor -5-