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MAXIMO SOFIWARE LICENSE AND MAINTENANCE AGREEMENT Gr.." ur RJ.... Subjecl 10 1M ...... ADd condillQl\l oflhia Apumcrn. PSDI hcR~ sranu \0 Liccnaec and LXauoee bontty KIZplS. . non-cl<clusi..... non-II'aNfenble, 1U311i':CNC: 10 U,,", Ib: Liccn!ed SotlWIl'C. nus ~ IhalIlalr.e c6'".s upon Ihc dale fim _ Canh (\he '.uro:\ive n) IDd lhall COMftae ~ NnniDaIed in.CICllI'danoe widt lbl: Ia1\IS oflbil ~. ~ew VcnillllL FI'DII\ limo 10 tinE. PSOI OIly Dsue MW vcnions \lI' ,.1_" oflhc l.ic.=cd Soltwar~ (a -N.:w R~I_'.) IhIt IlIpcncdc the pri", rclcue (Ihc "Supeneded RclelSC~). If PSDI iDua I ~cw Release II no Iddilional chirp \U Lic:cnl;eo:, Li_1hal1 ~y iMall and b.sin usill8 Ihc NIIW R.Icuc. in., eYCIIt Iha1I PSOI be requiNd 10 provW man-a and 1Uppu1.nica Iii.- IllY S~ IUIeut in ___ wiIh s.:rion I dillY lime aIIer OIV ( I ) ~ Ii'om \bI U.S. m.. daM orlhc New ~. A~ SoftwuL A6diIionII ClJIIi- O{Ihe u--I Saftwuc may bo I'CIlpICII*I by u-- afW IbI EB'oo:tM Cae bcnaI'upon ~ by LiccnIee r:A I ~ tl2AW. lflMaMe baa DOC pun:.bIMd ACSP and II acme fbtlll'C daIc "iIheI kl ...... pnIvided. bowcwr. dill KI:qIl.InlZ O{IUdI pun:I.- crdcr by PSOI is.abject 10 aIIWn ID EahanclmcalIO 01 New Rd_ 0(1be UcaIIed SoftwaR.IIIo:b psor. _ clim'aian IIIl1 all ~ UoInIed ~ ahaIl be provicW III ~ 01 New ......1tIaI1 aaIy be ~ \U U- il"1..il:ImIo. ~ 10 PSDI..lbcn<un'erIl..iIlIme F_ (. cIa&aed below) aad lID dI.c WDII aad IXlIIl1itioIII PSD[ \bI tt.M:wnd ACSP F.IIId.1I ACSP F_l'or IIY p.riod clapaad.u.:. dw Il:l fOfth in Ihio ~ All urdn ..1IIbJ1d III cndiI apprgvaJ end IIU en. ma.u IIId ordle Wenway Period or....... apinIian of the I.- AcrlP period rm-which be deemed KOIplCd by PSDI_11be c;arU. alm. dau _ which PSDI (i) hM' . - - - " - n - --. - 'U- ~p-f'ea; ~- ;. - -arrJ.IIIcnoanaI.ppliCl~1e /..KaIIC KCIIfIICIdtbo JlUIda-.... iIIwriaiq. ClI' (ii)bu npptdlbe Li-.ed W-l0 Fe; Cor the New ReI.... u.:-. AIr'! pV\Iieian or~....... ordIr (whIlJIIr iaIIlI priOlIll or a&r \he cia.. rI 1JIi1 ~) whidI is iN:anIiIIlml wifI or ill .ddiLIoa lO Ibc tams md .:ondition:l oflhis ~ IhaU IIDl be bindina lIpIIII PSOJ uolca PSOJ cxpraIty agra::s in a wrilinl acpanlC Iiom \he pun:tue ordIr to IIIdI provi.ic:n QuoUdDa8. Aay quacatioo -.....cI by PSDl . subject 10 ... _ and coadiliooa SCI fOl'1h in dliJ ~ No quabIion ahaII be valid ua1c. in writia8. aDd ID'f quoLalion shall expn ,.jxty (60) dayI a&r ~ um.. odIcrwisc spocified in "nlUJa by PS 01. UnDe f/'ftI. ~..1I pay lO PSDllbe li_ fee for !be Licmsed So/lWU'll ("LicaDC Fcc"). UId lbc wnW fee for PSDr. A/nI.I1 CuIlanl... Support Plan (- ACSP"") if ~ bcnunda". in lbe __ act far1b ill PSDI'. CWJ'a1l U.S. pncc Iii! ru.S. PriaI LillI or . obswiIe ..- 10 by.. .... ill wriDn&. MbauI Ift~or ~ ___. wilhilltIWIy (30).)'1 aClhe IIIl.- al'1be dR of ;mloicc or !hi dale of'ahipIWIL PSDI_lbefitbltomodi~ _II.S. Price lilt II any lime widiout IIlIIIic8 Lo u-. Sbauld PSDI u rwcciw JIIymaI on or bciIR 1M dale i1 i. due. [,;-Ihdl pay 10 PSDI inkrat on lbc IIDOUItl payable 10 PSOII1 a ~ cquallO lhc lower af ( I ) ~ and oncobalr pon:cnl (1 11.2%) of' lha IInOUIIl due for cadllIIlfth pI)'IIICd rcmainI dIIlIinqucol and (ii) die muimum .....1If~ IWlblC IIIIder appliablc I..., calcul.led &om 1M due cialL All rea Il'C u:<:oW1IIblc paylble in U.S. doIlan.. ... C'UoIner Support PIal.. If u.:a-. purdwa PSOI.s Annual Customer Supparl PI.. (" ACS p"). Lic:aBCC shaU be cnillcd lD \'IIIXive !he maiDlcnaDce an:! support scm..'ClI dacribcd in So..~ I oflhis ~ for. period oC _ yec ~_ml upon !he...... of!hl Wuranly period dCIaibed in Seclian 5 arlhia .~. 0nI:c u- ba purc:bacd ACSP. ACSI' aba1I lutomaric:ally nuew Ibr 3ddi1i_1 ClIW-ycar _ ~ UL'lCnIeC lIOIiIl. PSOI in wrilint II I_lhirty (30) day. before lhe cad ol'!he Ihm<urrcnI ACSP lam 1haIl.- docs DOl. wiah 10 pun:basc ....CSP for the I\lIJIJ yar If U- duos 001 purcbaM ACSP or f'ailllo make Limoly paymcm of lilY ACSP Fee duc upon r~1 of' ACSP. PSOI shaU havc no oblipliOll 10 pro\W U_ with Ill)' IDIinICIIIIICe or suppon scrvi.:cs in ~OIVI~ction wilJllhc Licensed Softwue. PSOlllllY Idju.a ItNltnn of any ACSP period 10 be.:omo CIJIaminou.s wilb cxining UccNed Softwan:. ACSP lea Il'C based un \No loul n~~ of .:oncIUTClI1 ......, per ...,.".... I. SUpport"'" /Iolalaltnanu :I. Owncnblp ortht lJcenMd SefhrIR. 0INnInhia. PSDlIIWI iIIlicenIQn OWII all riFt- lille m:I idcnII in die I J--' Saftwan lIW'oupoui lbI-'d. ioducIinI wMoul liIIIi1aliOll, ..... olGJIYIisht IDd lnda __ riaaa ~ ~ and ..-lba11he J.an.d s.~ ~. valuable lnIk..........PSDL Indonmir"",l;.", PSDIIhaIl dcCmd or. al ill aplicm.1ClIIc III}' .:Iaim. ll2ica or .....-diaa ........ .pinII U--lhII die UcaIMd Software iII6i1Ip IIII)' t l.s. palenL ~ or 1ndI: --. and IhaIIInd.nrify Lio._ ..... III tbmaplllX1 _ finally 0IIIII.d ap_ u-- ill lilY aut:h adioa ll\' proceedinJ wtUcb I'CIIIIts !tom lIlY D:b daim. PSOJ 1IIaI1.... DO liability __lbia Sec:tioD unI.. u.- (I) p-ampdy IKItiAeI PSDI in wriIint nf'lM daim.1CIiaa OI.-.odinI. (ll) pw. !'SOl flail Uhorily. iafUnnl1iaa IIICI......... to der-t IIIIdI daim.1diM 01 ~.~ (C) 'WI PSOIIole tlDIII'Ol vedw dcf_ 0( IUCh dUa, a:liaa<< proccocina IDII all rqtlliaJionI C<< 1M CiOIIIp'llI1Iis 0I..n1cnJcnl1bcnof. Inlle LianIcd Saftwve 0111I}' pan lMeof '--. or in psor.llpiIIjon iJ lilicely lO become, lbc lIIbjaa 0'" yaJjd .:!Un of inftiascm:nl Oldie IiIlc under I/IY U.S. palmlL cop)1'ip 01 trwIc -=ntIIW, PSOIIhaII hive Lha riiP- Ii i1a oplion and e..-, cilha (i) 10 oblaiJI. lictme pcnniIIinllhe CGlIIillllCd us.o aflhc l.iccraed Soft\nn Of' IIldl pari. (ii) La replllX or IIIOdiIy R 10 IbI1 i1 '-- nan-in&iIIIin&. 01 {iii) lu 1cnnina1c IbI: li_llIcrcoC IIItI rctimd the dcpreciaIcd value uribe Licente Fcc paid. PSDI aIIa.Il have 110 liability hcnunda' for lIlY cosIJ iDr:umd by Liccnaec IX IiIr lIlY ~Iancnt ealcra1 ioIo wi1.bouI ill priOl \\'riIlcn COIlIClll. PSDI sball Mveno liabilily hel"Cllnder with rmpet:l klllflJ claim hued upon (I) \be combinuian oflhc l.iamcd Software with orbcr products DOl lUrniabed by PSOl (b) lilY addition 10 or modi&aI.ion lD rhc Liocnaed Softwae alIw lbIn u speciflCalJy drfmod in \he MAXlM~ Sya\cID Adrumislnrll\'.. Ouitlc. or(.:) UIC of. Supcneded R,:I_ oflhc Liaenaa1 Sunwan. The indemnity provision wi forth I~ is in lieu of all othtr Dbliplioos. UlCluding wilboullimiulion the implied wwnnty of aoninliinp:men1 and IlIle Ihc :1tI1c. Cx.:IU5iv~ IIlId cn1irt liability of PSDl and ila licClllOl'L and \he 501e. Ollclu,I;"C UId onl ire I'mICdy of LiCCl1llCll. wi1h I'CSJIOId lO lIlY claim of pala'll ropyriglu '" Indo scad infiinsanad by 1M Lic:etmed Softwwe. Li.:cllllllld Son"'ar~ (includin.ll Do..~mcnlallon). PSDlshall provide 10 Li.:o:n.<<< , mast.... copy and on.: set of docum.:nulion lO be insIall.:d on a 'U1lllc scrv~r. ,\n~ additional hard copICII of rhc lIIlCI' do.:umcruIion may he pur,i1ucd scpanlUl~' ~Ilhc Ihcn<urrem pric:c. Problom RCfIOf'tina Proco:dun:. .DuMa W Warnnry Period described in Seclion ~ of lhis Acrcerncnl and for so 1011I u Licauee Iw pun:hued .....CSI'. Lio:cnscc _y rcpor1 CI'l"On or problmll with \he Liansed Software Lo PSDI by Ic:1cphonc. fLX, RIIi1 or PSOI'I intm'ICI web Ii..., durin& PSOI'. \!CI'1DI1 ~i_ houn. Monday IU Friday No CoovinlL EXl:II:pl u n;quiraI by law. uo:cnaor nay 110\ copy IN Lio:o:lacd Soli",... (tllcepl holidays ot.crvod by PSO!) 1:00 LJIL 10 1:00 p.m. E.S. T. PSDJ 11II)1 dwJgc CII' Ill)' other CGnJidInlial1n/'onnatioa ( u lIct'm.d below) of PSDI in wholc CII' in pltl iu nonnaI ~ hDun frOlQ limIno ~lIpllII"lIOCkc wu.-; "PSDl'. AIppo:o1 - -- -1E"'pHhat,~ ftIIy-GIlIU - copy-oC~Solt~fao.lJ'Chiwl CII' hodinc ~ he rcacho:d cuII'Clllly III (100) 243. m4 (phme) or (61 7) 491.1559 (fu). bukup purptlIoCI. U_1ha1l1lDl mnovc any pllcnL It'I.dcnwtl... .:opyIipa. IIIIII)' _ u....-1haJ1 -.I wriam DOlicc 0( a111111pK1ed em:n 10 PSDJ wiIhin nsIrit:laI ri&hLL 1imi1aI riJbla. propr;ewy ri... 01 OIII1fidcnlialily noIige indudcd in Ii-.: (5) da)'l after diacDvay. which nalia aha.Il include complete cloaunan&atioa of - - _n_ --- - or am.d"lD aticmled-Softwwc .. "'1 utb..- CoafidaIilallnformll1an of PSDI and sud:t cmn. Upon PSDI., l'ajUCIl. U-IbaU CXlOpCI1IIe wirJI PSDllo provide Ih&U rcprcxble a11111c:h nolica in ClI' 011 .U oapiea oftlw LiaaIICd SoIlw.... ll\' men infor1nIIjOll caaccmias 11II)' ~ anr CII' probIcm repolUd by l.Jccoscc. ConfidenLiallaf'llnllaUIIII of 1501 made by Li__ in IIXOI'danco with dlil Upon wriliali... by PSDJ 01. reportad anr, PSDI'.lllIe obIipLiun &ball be \0.... ~ reasonable dons III provitk. .1 PS Ol'olOle dDcRtion. . softwll'C updale or wlll'karound Lo llllI'\'IlICI or addrca ..ch enor. G PSDI shall provide. 10 Lica.a who UYC pun:baIcd ACSP. lO lbc Uconaed SoJtwwc. FOI ~ of 1bia A&f'ccmad. - 1bUI_ updaI.., "0_ or r.vi&illllllo \be Li--..d "We IhII PSOI..-raJ1y pn:Mda 10 ill U.S. "'=- who MVlI ~ ACSP wilhou1ldditiOlll1 JIIymad. If PSDI __ 1ft ~ ~ IbIU Jll'UIlIPly .__..11 _..1 ..~.. ..,...;;_,. ..... C'.........-.-t No Modifica1.illllllRcwne E'.rurinocrinaL Eu:cpl u ddiDCd in tIN M..\XIM~ S\'I&CIlI Adm.iniIInIIIr's Ouide, u-c ahallllOl a1w. 1JIOdify. enhance. adapL rcvcnc mp-'. IIIMC worb dcrivwd &om Ihc ~ Software or IClempllO ICIICI'IIC or aa:aa \he IOW'l:c code for the Licensed Software, whcIb<< by CCllvenina. u..IIIling. dccompilinS, cIiu8cmbIinI or IDCI'JinI any pen allbe Uc..ed Softwan wida lilY uIIw aoJhnR or 0lhIrwiIe.