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<br />I <br /> <br />I <br /> <br />I <br /> <br />Part 2 <br />Software Support <br /> <br />Annual Licensed Software Support Costs (Year 2) <br /> <br />$9,990 <br /> <br />1. Annual licensed software support costs includes telephone diagnostic service available during <br />normal company business hours (7:30 a.m. - 12:00 midnight EST Monday - Friday) additionally <br />with emergency referrals from The Library Corporation's Operations Center to on-call <br />personnel, 24 hours per day, 7 days per week. All Library-Solution customers have access to <br />The Library Corporation's toll-free (800) telephone line. Software Support also includes access <br />to The Library Corporation's online support center, which can also be accessed 24 hours per <br />day, 7 days per week to view, update, and submit support requests. <br /> <br />2. Software support covers trouble-shooting of any Software-related problem and provision of <br />updates to the latest version of the System Software. <br /> <br />3. First-year Software support is included in Software costs. <br /> <br />4. Second-year Software support fees include Library-Solution Cataloging, Circulation, PAC, <br />Z39.50 Server, and Online Selection Assistant (with Acquisitions). <br /> <br />5. <br /> <br />In the third (3rd) year and each subsequent year during which the Library is using the Licensed <br />Software described herein, the Library will pay a support cost equal to $10,440 per year plus an <br />annual increase not to exceed more than five (5) percent per year. <br /> <br />Part 3 <br />Peripheral Hardware Support <br /> <br />Annual Peripheral Hardware Support (Years 2-5) <br /> <br />$1,026 pelYear <br /> <br />1. Annual peripheral hardware support includes telephone diagnostic service available during <br />normal company business hours (7:30 a.m. -12:00 midnight EST Monday - Friday) additionally <br />with emergency referrals from The Library Corporation's Operations Center to on-call <br />personnel, 24 hours per day, 7 days per week. All Library-Solution customers have access to <br />The Library Corporation's toll-free (800) telephone line. <br /> <br />2. The cost for the first year of peripheral hardware support is included. Subsequent year support <br />costs are outlined in Part 1 of Schedule C. <br /> <br />3. Peripheral hardware support includes repair and replacement of components. <br /> <br />September 2, 2004 <br /> <br />Library Contract <br /> <br />Page 21 of 29 <br />