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<br /> ." tf2fl- <br /> Attachnwnt III <br /> Definition of a "Major Case of Trouble" andlor "Emergency Service" <br /> and <br /> Service Plan Coverage <br /> .~. <br /> I <br /> ! A hardware failure of any of the equipment listed below will be considered a "Major Case of <br /> Trouble" and/or "Emergency Service" covered under WilTel's Purchase and Service Agreement <br /> contract dated Jwle 3, 1997. Additionally, for the equipment listed below, the service plan <br /> coverage ",ill be 7 days a week: 24 hours a day, with a 4 hour on-site response time. <br /> All other equipment listed on Attachments IA and IE will have a coverage plan of Monday <br /> through Friday, 8:00 a.m. to 5:00 p.m. with a Next Business Day response time. <br /> Cisco 4500 <br /> Cisco 2901 <br /> Cisco 25XX Series of Products <br /> Digital Link Model DLO90-P-D DSU/CSU . <br /> Compaq Network and Database Servers <br />