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<br /> «(¡!J) W if Tel 4J-K <br /> A Wiffiams <br /> Communications Group <br /> Company <br /> Vendor Overview <br /> As a strategic business unit of The William's Communications Group, a <br /> product of the recently-converged communications and technology <br /> companies of The William's Companies, WilTel offers customers ànd <br /> employees the strength and resources of a multibillion dollar parent <br /> company with an impressive financial performance and a track record of <br /> satisfying customers. <br /> As their single source provider, WilTel offers companies a menu of services <br /> that includes design consultation, leading-edge software and hardware <br /> products, installation, configuration, engineering and technical support, <br /> monitoring, maintenance, training, and management of their <br /> technologically-advanced data and voice networks. <br /> WilTel offers customers peace of mind and service support 24 hours a ~ay, <br /> seven days a week, 365 days per year from our National Technical Resource <br /> Center (NTRC). We're there when customers need us with flexible <br /> maintenance programs that offer options ranging from service support <br /> tYfonday-Friday 8:00 a.m. to 5:00 p.m. to around-the-clock, 24 x 7 support. <br /> Our industry leading NTRC in Houston, Texas offers value added <br /> services that include a fully automated and centralized order entry and <br /> customer service facility; an industry accredited, multidiscipline <br /> engineering assistance center, a fully eql}ipped lab for applications <br /> development, problem simulation and testing, and a state-of-the art <br /> remote monitoring center for monitoring of complex data and voice <br /> networks. In addition, we offer customers technical support for <br /> network operating systems, W ANs and Internet services. <br /> WilTel does business on a nationwide scale with more than 100 sales and <br /> support locations in six regions throughout the U.S. and 90 material <br /> distribution centers. We are proud to deliver business communications <br /> solutions to more than 40,000 business customers from organizations of <br /> varying sizes representing every professional venue. <br />