Res 1997-092 - Laserfiche WebLink

Home Browse Search

I!J) Wi/Tel 4J.Af!; A Williams Communications Group Company Major efforts will include; NT server setup, user group definition, MS Exchange configuration, Security, Domain Redundancy, ARC SERV, and tape backup implementation. The City of San Marcos must identify an individual to provide accurate us~r lists, print destinations, addressing, subnetting and other configuration related parameters. t Maintenance The WilTel NTRC in Houston will provide the support services for this network. The terms of maintenance call for 7x24x4x365 support on the servers and Cisco 4500M router. These components constitute the most critical components in the network.. All other network components will be 5x8x next day on site response. This service plan allows for the City of San Marcos open a trouble ticke,t at any time. The NTRC will perfoffil remote diagnostics and administration of Router and escalate to on-site dispatch if needed. Server hardware support will be provided by the manufacturer direct or approved service partner. Network Engineering & Design Center Services The NEDC provides customers with advanced telephone support services. The NEDC is staffed with engineers certified in platforms such as Banyon, Novell and Microsoft. The NEDC engin~ers have substantial network technical experience and are ready to provide effective telephone assistance to its contract customers. Certified engineers solve critical network problems over the telephone and by using the latest in network diagnostic tools. With one telephone call, the NEDC effectively responds to a variety of networking issues. The WilTel NEDC services are perfectly positioned to add significant value to your production environment. The services coverage is as follows: Support for Microsoft NT Support for Microsoft Exchange