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<br /> )7ftJ <br /> Class 4 Hardware Outage: COèfficient Value = 0.10 <br /> - . (each device) <br /> *T ermina1s '. <br /> "'Optical scanning device <br /> "'Local Printers <br /> "'~1odems/MUX <br /> "'Any other vendor supplièd èquipment <br /> Class 1 Software Outage: Coefficient Value = 1.0 <br /> (each item) <br /> "'Ch~kout <br /> "'Renewal <br /> "'Patron data entry <br /> *Title data entry <br /> "'Item data entry <br /> "'Item ling to title rèCords <br /> "'[nquiry (patron, title, or item), via and indexed access point <br /> "'Fines processing (adding/deleting) <br /> "'ChèCkin <br /> "'Access/disp[ay any OPAC logical tile <br /> "'Access "help" tacility if "help" scre<:Jns art: available <br /> "'Retrieval via any indexed access point <br /> "'Omission of any 5èarch strategy/command (ex. stop words retrieval, truncation order, Boolean operator) <br /> "'Browse capability <br /> "'Load MARC rèCords from interface <br /> Class 2 Software Outage: Coeftïcient Value = 0.50 <br /> (each item) <br /> "'RèCeiving items in Acquisitions or Serials <br /> "'Index MARC rèCords as detÌned in Rider G of this Agreèment . <br /> "'Reporting facility. p.:::r report <br /> "'Item Blocks <br /> "'Holds. either addition, deletion or modifications to individual holds or queue if holds are allowed <br /> Class 3 Software Outage: COèfficient Value = 0.25 <br /> (each item) <br /> "'All other software categories not listèd <br /> (t) THE CITY has primary responsibility for maintaining the downtime log. DYNIX will be encouraged to <br /> maintain a separate downtime log. AI! logs must be submitted by THE CITY for any claim against the <br /> system's availability. <br /> , <br /> (g) Do"'-iltime is defined as the amount of time from the minute DYNIX is notified of the occurrence and the <br /> moment that the outage has been successfully resolved. This excludes holidays and other times that THE <br /> CITY is officially closed. No downtime calculation will be made on any device for which DYNIX has <br /> provided a spare device. At that point when all spare devices provided by DYNIX are in use and additional <br /> CITY devices are inoperative, a downtime amount will be assigned to additional CITY devices which are <br /> inoperative. On[y those covered by DYNIX maintenance will be considered in downtime calculation. <br /> (h) During the testing p.:::riod, all schèÒulèd preventative maintenance shall be excluded from the calculation. All <br /> downtime due to CITY staff (operator) error shall be excluded from the calculation. <br /> After successful completion of 98 % availability for the 60-day continuous test period. THE CITY will send notice <br /> to DYNIX of successful pèrformance of this test. This test must be successfully completed as a condition of Final <br /> System Acceptance. <br /> CITY Of SAN ~1ARCOS - PAGE R-17 <br /> January 17. 1994 <br />