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Netvvork Computing Corporation 900 ~ . brief written description of the problem . brief written description of the solution . a printed copy of the source code before the error was corrected (if applicable) . a printed copy of the source code after the error was corrected, highlighting the correction (if applicable) . a copy of the corrected output If the same error has occurred more than twice and Client can demonstrate from the previously. supplied documentation that the error was not corrected as previously reported and that the error is not being caused by a different problem, or a new error resulting from NCC's correction of a previously occurring error has occurred, NCC will dedicate a competent resource full-time working to correct all documented errors, at no additional cost to the Client. 5. UPDATES NCC shall use its best efforts subject to the limitations in Section 6 below to furnish Client with updates to the Licensed Software that are necessitated by changes to the Computer System and the Client VMS operating environments. In the event that Client requires modifications to the Licensed Software or consultancy services from the NCC to integrate the Licensed Software with other software and hardware that Customer may possess, Client may obtain the NCC's consultancy services as at NCC prevailing rates at the time. 6. NEW RELEASES . (a) Method of Issuance: From time to time, NCC will issue to Client new releases to Client's software system. NCC will notify Client of the expected date of new releases to allow appropriate planning for installations, conversions and testing. NCC will provide such new releases to Client in person, by mail or via telecommunications (if available) at NCC's option at no additional cost to Client. (b) Timely Installation: Should support be required by Client to install a new release previously provided by NCC, such support will be provided on a best efforts, time and material basis. (c) Supporting Documentation: NCC agrees to provid~ to Client all user documentation necessary for Client's operation of the new release. (d) Fees: New releases will be provided by NCC at no charge if NCC's Software Maintenance Agreement is in effect. If NCC is requested to install a new release on a time-and-material basis, NCC will only charge for the time required by NCC to install the new release of the software on Client's System unless additional programming/testing services are necessary to integrate custom Modifications unique to Client. 13