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Network Computing Corporation ~/)Q Upon notification of acceptance in the test environment, Client will notify NCC in writing if assistance is required in moving the new release and data (if a conversion) into a production environment and appropriate timing of assistance will be scheduled. 10. TECHNICAL TUNING NCC will provide to Client at the cost specified in Exhibit C, services necessary to "tune" the system, which shall include running performance diagnostics, balancing the database on the various disks and running other routines necessary to improve the throughput of the system. Client will schedule this activity with NCC with - - appropriate notice and Client will run a system backup prior to NCC performing these services. 11. PROCEDURAL REVIEW At the cost specified in Exhibit C for technical services, Client may request NCC to review and comment on their computer operating procedures. Such review will include written recommendations, and follow up verbal discussion if requested, as to how to improve the efficiency and reduce the risk of the current procedures. It will be the Client's responsibility to evaluate and implement any proposed changes or suggestions to the procedures. 12. ADDITIONAL TECHNICAL SERVICES Services for technical services related to disaster recovery, disk or database rebuilds, Client purchased third party hardware or software, or other services related to any hardware related issues including but not limited to installing new equipment, assisting in troubleshooting an/or correcting errors dr malfunctions caused by third party hardware or software, or any other technical assistance not specifically addressed in this Agreement shall be charged at the hourly rate specified in Exhibit C. It is the Client's responsibility to ensure that proper backup and disaster recovery plans are in place. Client may, at the rates specified in Exhibit C, request NCC assistance in developing backup, operating or disaster recovery plans. 13. RESTRI CTI 0 N S NCC's responsibility to provide maintenance services hereunder is expressly conditioned upon the Client's properly operating and maintaining the License Software, including the designated Equipment on which it is placed for use, and without modifications thereto. I Client shall provide NCC full and necessary access, without charge, to the Licensed Software and related Designated Equipment so as to enable NCC to provide the maintenance services as set forth in this Agreement. Client shall make available to NCC all facilities and services reasonably required by NCC for the performance of its obligations under this Agreement. 15