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VOlA Network Computing Corporation 7. RDBNMS INSTALLATION ASSISTANCE NCC shall use its best efforts to provide the technical resources required to assist the Client in installing a new release of the Rdb database, at no additional cost to Client. This installation service may require that the customer load the newest release of the Licensed Software and may be timed to coincide with a new release of Application software as the installation of Rdb may necessitate changes to the Application software. NCC shall make the changes to the Application software on their release schedule. Upon notification from DEC of a new release, NCC will test the release at NCC, determine if the benefits of the new release are significant to improving overall Licensed Software performance to warrant inclusion with the next release of the Licensed Software, determine if Licensed Software changes are necessary and the associated effort, and notify the Client of the release schedule. Client will then schedule the installation using NCC's RFW process. NCC shall provide the technical resources required to assist the Client in installing a new release of the VMS Operating System, at no additional cost to Client provided the customer has a valid VMS maintenance Agreement in effect to receive the software. This installation service may require that the customer load the newest release of the Licensed Software and may be timed to coincide with a new release of the Application software as the installation of VMS may necessitate changes to the Application software. NCC shall make the changes to the Application software on their release schedule. Upon notification from DEC of a new release, NCC will test the release at NCC, determine the benefits of the new release for improving overall Licensed Software performance, determine if Licensed Software changes are necessary and the associated effort, and notify the Client of the release schedule. Client will then schedule the installation using NCC/s RFW process. . Any services to provide technical assistance in loading non NCC software is contingent upon the necessary changes being made to the Licensed Software to make it operate under the new environment. NCC may elect, at its sole discretion, not to modify its Licensed Software if NCC believes the benefits of the new non NCC software release are not substantial to improving the Licensed Software performance, or if the third party has announced another release to be delivered in a short time period. Any changes will be made as part of NCe's release schedule. 8. RELEASE INSTALLATION NCC will provide, at no additional cost, the services necessary to assist the Client in installing the new release of the Licensed Software on their system. NCC will notify Client of upcoming release dates and shipping dates, and Client will call NCC Customer Service and submit an RFW to schedule a date for installation. The new release will be loaded into a test environment and upon successful testing and written notification of such by Client, will be moved into a production environment. NCC takes no responsibility if new releases are not first loaded into a test environment and tested appropriately by Client. 9. CONVERSION NCC will provide any necessary standard conversion programs necessary to allow the customer to upgrade from the current release to the next release of the Licensed Software. The new release will corne with instructions for installation and the running of any conversion programs. NCC will, as part of the installation process and at no additional cost, assist the Client in running the conversion program. Client will have ultimate responsibility for the testing and integrity of the data. Client shall have sufficient disk space to conduct this activity in a test environment. NCe takes no responsibility if any installation or conversion is first done in a production environment. 19