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11l(f3 d.) Multiples: These are people located in directory assistance, which carry the same last name as the debtor for possible relative connection. e.) 24 hour Activation: This requires DRS employees to get your account into the system and ready for collection activity to begin. f.) Direct pay or DP: This is when a debtor elects to pay directly to the City of San Marcos as opposed to paying DRS. All money should be forwarded to DRS. Fees are due DRS on all accounts which have been turned over for collections. When a customer (debtor) calls the City of San Marcos, city employees should refer the call to DRS at 1-800-886-8088 and try not to make payment arrangements with the customer. g.) 2nd Dimensions: This area of collection is for reducing complaints and trying to resolve any differences the debtor may have had with the previous collector. h.) Cancelled Account: Accounts may be cancelled for several reasons; paid prior, paid in full, client request, death, etc.. At this time DRS ceases activity on these specific accounts. i.) Phone Section: These are fields of acconnts within the DRS system which have phone numbers in which the debtor can be reached. j .) Manaqer Review: These accounts need to be discussed with a manager and in most cases the client will be contracted to verify payment or to request additional documentation on a specific account in order to continue collection activity. k.) Corporate Codes: These are quick action codes within our system to save time and money. These are recorded in the comment section on a collector screen. Example: LMTC- left message to call, or POE-place of employment etc.. This proposal is hereby accepted as our contract to equally agree. Of / ~.!J¿ í}/~8l13 D CLIENT \) DATE 1-1-93 INC. DATE