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<br />RESUME - BRENDA CHASTAIN <br /> <br />EXPERIENCE <br /> <br />Seventeen years in Business - twelve in banking, four in insurance and <br />two as an Independent Management Consultant <br /> <br />Personnel Administration - Three Years <br /> <br />- selection and placement interviewing <br />- professional recruitment <br />- termination, financial and career counseling <br />- management of secretarial "utility" staff <br />- equal employment opportunity compliance <br />- salary and fringe benefit administration <br /> <br />Training, Development and Co~~unication - Eight Years <br /> <br />- designed, administered, taught and evaluated training programs <br />(Management, Supervisory, Secretarial, Service, Sales and Technical) <br />- provided staff assistance to telephone services and marketing <br />- coordinated and approved "staff" and personnel department communications <br />- indirectly managed Correspondence (Word Processing) Center <br />- managed the Management Access Program <br />- managed Staff Training and Development Department <br />- directed company-wide training and development activities <br /> <br />Banking - Six Years <br /> <br />- trust, financial and investment counseling <br />- banking services (checking, savings, etc.) <br />- consumer business development <br />- assistant to President and Chairman of <br />- secretarial support for a "small" bank <br />Board, Chief Trust and Loan Officers <br /> <br />the Board for a "large" bank <br /> <br />President, Chairman of the <br /> <br />EMPLOYMENT <br /> <br />CHASTAIN AND ASSOCIATES, San Antonio, Texas, April 1979 to Present <br /> <br />USAA - United Services Automobile Association; <br />(also provided independent consultant services <br />August - April 1979) San Antonio, Texas <br />Management Development Consultant; Service and <br />Education Specialist <br /> <br />February 1975 to April 1979 <br />evenings and weekends from <br /> <br />Sales Training/Consultant; <br /> <br />FROST NATIONAL BANK, San Antonio, Texas; December 1967 to February 1975 <br />Assistant Vice President; Director of Training, Personnel Officer, <br />Personal Banking Officer <br /> <br />OLD POINT NATIONAL BANK, Hampton, Virginia; January 1963 to December 1967 <br />Executive Secretary <br /> <br />EDUCATION <br /> <br />Concord College, Athens, West Virginia; St. Mary's University, San Antonio, <br /> <br />Texas; numerous seminars, workshops, conferences; other personal development <br />activities <br />