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1175 Summary of Project Support Services The following table summarizes the major Project Support Services we make available to. you. Statement of Work Overview of Services '. - .-. Consulting Services The Statement of Work contains, for example, subject and term of the engagement, IBM engagement manager's name, estimated schedule for production of the report (containing our findings and recommendations), charges, payment schedule, and other applicable terms. - We are responsible for managing the engagement. Custom Services The Statement of Work contains, for example, scope of Services, respective responsibilities, deliverables (including identification of Materials), Completion Criteria, estimated schedule, charges, and other applicable terms. We are responsible for managing the project, unless specified otherwise in the Statement of Work. Hourly Services The Statement of Work contains, for example, a description of the assistance tasks, estimated schedule, hourly rate, and estimated number of hours. The estimate is not a fixed-price commitment. Charges = (hours x rate) + expenses. You are responsible for managing the project and for any results achieved. ' Services end when the first of the follo~ng occurs: 1) you advise us, in writing, that further Services are not required, 2) we provide the specified number of hours, or 3) the estimated end date expires. You may authorize, in writing, additional hours or extension of the end date. Systems Integration Services The Statement of Work contains, for example, scope of Services, warranty period, our responsibilities (such as designing, developing, delivering, installing, and supporting the integrated system), your responsibilities, deliverables (including Products and identification of Materials), Completion Criteria, estimated schedule, charges, and other applicable terms. We are respon~ible for managing the project. 5.4 On-line and Other Services On-line Services We make on-line Services available to you, including access to certain of our information data bases. These Services may be available only through selected telecommunications service providers. We provide the terms specific to an on-line Service in an Attachment. Other Services We make other Services available to you that are not associated with the Services described in this Part. For these Services, we provide all the additional terms in Attachments, Z125-4575-01 3/93 (MKO02) Page 20 of 23