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<br /> 1/71/ <br /> --- - <br /> ---- <br /> - - - -- <br /> ---- Customer Agreement <br /> - - --- <br /> - ----- <br /> ----- <br /> ---.- <br /> Table of Contents <br /> . <br /> -. <br /> Section Title Page Section Title Page <br /> Part 1 - General..........................................3 Part 4 - Programs .....................................14 <br /> 1.1 Defi n itio ns ...................... ...,. ....... ........3 4.1 Grant of License.........,....................14 <br /> 1.2 Agreement Structure ........................4 4.2 License Details................................14 <br /> 1.3 Del ivery.. ... .............................. ... ........4 4.3 Distributed Features .......................15 <br /> 1.4 Electronic Communications .............5 4.4 Additional License Copies .............15 <br /> 1.5 Prices and Price Changes................5 4.5 Program T esti ng ......................"...... 15 <br /> 1.6 Invoicing, Payment. and Taxes........6 4.6 Program Packages ..........................15 <br /> 1.7 Additional Charges ...........................6 4.7 Progra m Protection .........................16 <br /> 1.8 Types of Service for Machines ........6 4.8 Program Services ...........................16 <br /> 1.9 Patents and Copyrights ....................7 4.9 Variable-Charge Programs.............16 <br /> 1.10 Limitation of Liability ........................7 4.10 License Termination .......................16 <br /> 1.11 Mutual Responsibilities ....................8 <br /> 1.12 Your Other Responsibilities .............8 Part 5 - Services .......................................17 <br /> 1.13 Your Additional Rights......................9 <br /> 1.14 IBM Business Partners.....................9 > 5.1 Maintenance Services ....................17 <br /> 1.15 Changes to the Agreement Terms..9 5.2 Continuing Support Services .........17 <br /> 1.16 Agreement Termination....................9 5.3 Project Suppürt Services................18 <br /> 1.17 Geographic Scope ............................9 5.4 . On-line and Other Services............20 <br /> 1.18 Governing Law..................................9 <br /> Part 6 - Options .........................................21 <br /> Part 2 - Warranties...................................10 <br /> 6.1 Volume Discounts ...........................21 <br /> 2.1 The IBM Warranties ........................10 6.2 Maintenance Service Options ........22 <br /> 2.2 Extent of Warranty...........................11 6.3 Payme nt Options .............................22 <br /> 2.3 Items Not Covered by Warranty.....11 6.4 Special Options ...............................23 <br /> Part 3 - Machines ............................,........12 . <br /> 3.1 Title ..................................................12 <br /> 3.2 Risk of Loss .....................................12 <br /> 3.3 Production Status............................12 <br /> 3.4 Installation .......................................12 <br /> 3.5 Licensed Internal Code ..................13 <br /> Z125-4575-01 3/93 (MKOO2) Page 2 of 23 <br />